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Software Trainer & Support (Entry-Mid Level)

Job

GOGov

Bayport, NY (In Person)

$82,500 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/16/2026

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Job Description

Software Trainer & Support (Entry-Mid Level) at GOGov Software Trainer & Support (Entry-Mid Level) at GOGov in BAYPORT, New York Posted in 7 days ago.
Type:
full-time
Job Description:
GOGov is an established & fast-growing software company in the highly attractive GovTech space based out of Long Island, NY. We supply over 650+ municipalities around the country with the tools necessary to maintain, develop and connect millions of citizens with their local governments. Through programs like Citizen Request, Mobile Notifications and Online Permitting
  • we make Government Simple for citizens, elected officials and the staff that manage it.
We are seeking a highly motivated professional with 2+ years of experience to be part of our customer success team to help onboard & support customers, while pursuing a career with an innovative tech company in a booming industry.
YOUR MISSION
As a member of our Customer Success team, you'll play a pivotal role in our company's mission to make customers love us. Your mission is to work closely with new and existing customers to configure our products to meet their needs and train their staff on how to use our software.
COMPENSATION
$70,000
  • $95,000 Salary (based on experience) Benefits
  • Health, Dental, Vision, 401k & more Paid Holidays & Flexible Time Off (PTO with some Flexible Scheduling) Fun Work Environment, Free Office Snacks, Company Lunches and Teambuilding events Multiple career path options in Customer Success, QA Testing, Product Development and more.
RESPONSIBILITIES
Remotely Train & Onboard new Customers Provide Technical Support via & Phone Work with Product & Engineering Teams on Customer Feedback & Product Releases Conduct Annual Account Reviews with Customers
QUALIFICATIONS
Project Management skills, Highly Organized Excellent Communication & Multi-Tasking Skills Tech Savvy, Learns Quickly & Attention to Detail Outgoing & Great Phone Presence 2+ years of related or professional office experience preferred.
EXPAND YOUR SKILLS
We expect our employees to grow with us! We are growing fast and offer opportunities for advancement and learning new skills to further your career. Here are some of the skills you will learn and positions we expect to be opening: Customer Success
  • Project Management, GovTech Industry Knowledge, Programming Languages (PHP, JavaScript, HTML, SQL), Mobile App Management and more Software
  • Salesforce.com, TeamWork, Microsoft 365, Slack, Trello, Jira, Confluence, ProductBoard and more Positions
  • Tech Support, Project Coordinator, Trainers, QA Testing, Account Managers, Business Analyst, Product Marketing, Engineering and more