Professional Development Coach

Professional Development Coach The Century Promise Allentown, PA Job Details Full-time $46,548.75 - $49,058.71 a year 1 day ago Qualifications Microsoft Word Teamwork Phone communication Word processing Windows Case management Career counseling Workforce development Client interaction via phone calls Full Job Description Overview We are seeking a dynamic and motivated Professional Development Specialist to provide high-touch, individualized case management and career counseling to residents of Allentown's priority neighborhoods (Center City, Franklin Park, 1st and 6th Wards). As a key member of the Allentown Works initiative, you will guide participants through high-demand career pathways including Healthcare, Manufacturing, Skilled Trades, and Early Childhood Education with the goal of securing stable employment.

Key Responsibilities Case Management & Counseling :

Provide individualized career counseling to develop and guide participants through customized service plans and career pathways.

Barrier Reduction:

Assist participants in overcoming employment barriers (childcare, transportation, documentation) by coordinating with AW Resource Navigators and partner agencies.

Eligibility & Intake :

Determine program eligibility, collect required documentation, and assist in the outreach and recruitment of new participants

Job Readiness & Placement:

Facilitate workshops on resume development, cover letters, and interview strategies. Conduct mock interviews and connect participants with work-based learning and employer referrals.

Post-Employment Retention:

Provide post-employment coaching to ensure long-term job retention and career advancement.

Data Compliance:

Ensure timely and accurate entry of case notes and participant data into digital management systems to support audit readiness and grant compliance.

Performance Reporting:

Monitor participant progress at least monthly; collaborate with leadership to prepare performance reports and suggest program improvements to meet the project's goal.

Partner Collaboration:

Coordinate with training providers and employer partners to support participant success in Individual Training Account (ITA) related activities.

Qualifications:

1. Bachelor's degree in human services, business, education, training, etc., or equivalent work experience. 2. Previous experience in customer service, case management, or workforce development. 3. Demonstrated competence in written, verbal, and telephone communication. 4. Working knowledge of MS Windows, Word, and Excel; ability to navigate complex digital data management systems. 5. Ability to maintain flexibility as the needs of the federal contract or the community evolve. Spanish fluency is preferred.

Competencies:

Manage difficult situations judiciously, respond to service requests, solicit feedback, maintain confidentiality, and demonstrate effective communication skills. Work within budgets, respect cultural differences, follow policies, complete tasks on time, and align work with strategic goals. Exhibit sound judgment, work ethically, set and achieve goals, manage time effectively, demonstrate respect, and maintain quality.

Pay:

$46,548.75 - $49,058.71 per year

Work Location:

In person