Learning & Development Operations Specialist

Learning & Development Operations Specialist Gentell - 3.2 Morrisville, PA Job Details 1 day ago Benefits Continuing education credits Qualifications Microsoft Excel Microsoft Outlook Microsoft Teams E-learning platforms

Enterprise Learning Management Full Job Description Description:

L&D Operations Specialist Department:

Learning & Development Reports To:

Manager of Learning & Development FLSA Status:

Non-Exempt Position Summary The Training & Development Support Specialist provides essential operational, administrative, and logistical support to the Learning & Development function. This role manages key processes within the Learning Management System (LMS), supports the creation and translation of educational content for global teams, and coordinates new-hire orientation and onboarding experiences. The Specialist ensures accurate reporting and compliance tracking to support supervisors, Human Resources, and organizational training requirements.

Key Responsibilities:

Learning Management System (LMS) Administration Perform administrative duties in the company's LMS, including user management, course assignments, tracking, and troubleshooting. Maintain accurate training records and ensure timely updates to learning paths and compliance requirements. Run, format, and distribute LMS reports to supervisors and Human Resources to monitor compliance with mandatory training. Manage external training courses for outside nursing community who purchase our material to obtain CE credits through the California Board of Nursing. Regularly collaborate with Director of Clinical Services and Education Specialist to coordinate outside in-service events and course enrollment. Attend monthly clinician meetings to support the Wound and Product Specialists and their facilities with questions regarding Gentell University. Course Creation & Global Training Support Assist with the creation, formatting, and publishing of training courses, job aids, and learning materials. Translate or coordinate translation of training content for global locations to ensure consistency and understanding across regions. Collaborate with subject matter experts to ensure content accuracy and alignment with company standards. New Hire Orientation & Onboarding Support Coordinate all logistics for monthly New Hire Orientation programs, including scheduling, communication, materials, and facilitator support. Welcome newly hired employees on their first day and ensure a smooth transition into the company's onboarding process. Organize and schedule facility tours for new hires in partnership with relevant departments. Reporting & Compliance Set up and distribute routine and ad-hoc training compliance reports from the LMS. Support HR and supervisors by providing accurate data on employee training completion and regulatory requirements. Monitor completion trends and alert appropriate stakeholders when action is needed. Work Environment Office-based in Yardley, PA - In-office requirement Occasional flexibility may be required to support training events or orientation schedules

Requirements:

Qualifications:

Required 1-3 years of experience in training support, HR, administrative support, or related roles Strong proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) Experience working in or supporting a Learning Management System Strong organization skills and attention to detail Excellent written and verbal communication skills Ability to manage multiple priorities and deadlines Preferred Experience with course development tools (e.g., Articulate, Captivate, Rise) Experience working with global or multilingual teams Prior involvement in onboarding or new employee orientation programs Familiarity with translation processes or tools Key Competencies Customer-service mindset when supporting employees and managers Ability to work both independently and collaboratively Problem-solving and proactive thinking Data accuracy and reporting skills Cultural awareness and global communication sensitivity