ATM Managed Services Training Specialist

Brinks Texas License #C00550

About Brink's:

The Brink's Company (

NYSE:

BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description The Brink's Company (

NYSE:

BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce, and doing so requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. We are seeking an accomplished and dynamic ATM Managed Services Training Specialist to join our team in Coppell, Texas, or remote for the right candidate. This role is responsible for designing, implementing, and managing training programs that support ATM Managed Services (AMS) operations globally. This position will establish a structured and scalable training framework to enable consistent service delivery, improve operational performance, and support ongoing growth across monitoring centers, field services, system rollouts, and operational support teams. As part of the Global Operations team, this role will work closely with regional and country partners to enable AMS services and standardize support structures, ensuring consistent delivery and driving customer satisfaction. Key Responsibilities Strategic Initiatives Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations. Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams. Establish a scalable training roadmap that supports new tools, system implementations, and operational growth. Collaboration & Stakeholder Engagement Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps. Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards. Act as the primary point of contact for AMS training initiatives across regions. Performance Metrics & Accountability Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics. Use operational data, KPIs, audit findings, and root-cause analysis to assess training effectiveness and guide enhancements. Provide regular reporting to leadership on training participation, results, and operational impact. Continuous Improvement & Innovation Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability. Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows. Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation. Preferred Qualifications Bachelor's degree in Business, Operations, Technology, Training & Development, or a related field. Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments. Proven experience building and managing training programs in operational, SLA-driven environments. Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models. Demonstrated experience translating business objectives into actionable training and operational enablement strategies. Proficiency with training tools, learning platforms, and operational reporting systems. Additional Requirements Willingness to travel domestically and internationally as business needs require. Relocation assistance is not available for this role. Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. Flexibility to work across different time zones to support global AMS operations. Ability to continuously identify opportunities to enhance training effectiveness, service delivery consistency, and customer satisfaction. What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way. See the "Terms and Conditions for Brink's" at: Terms of Use - Brink's US See the "Brink's California Consumer Privacy Notice" at: Brink's California Consumer Privacy Act Notice - Brink's US