Professional Development Manager

Professional Development Manager (Training, Learning & Development) Why Work for Audigy? Audigy has been named one of The Oregonian's 2025 Top Workplaces — a recognition that reflects our people-first culture and our shared drive to do meaningful, impactful work every day. At Audigy, everyone contributes to a bigger mission: helping our members and their teams achieve their personal, professional, and financial goals through business success. We're passionate about unlocking potential — in our members, in their teams, and in ourselves. Our success is built on empowering others to grow, thrive, and reach new heights. That's why we're committed to being an employer of choice — a place where you can do great work with great people and make a real difference. Culture We're looking for someone who's not just willing but excited to be part of a professional, people-first culture. As a member of the People & Organizational Development team, you'll embody the values we hold high: teamwork, resilience, and strategic thinking. You take pride in delivering exceptional work, love collaborating with others, and believe that when one of us wins, we all win. At Audigy, whether we're celebrating success or learning from challenges, we do it together. If you're ready to join a Top Workplace that's making a real impact and changing lives — we'd love to meet you. Apply today! Compensation & Benefits We're proud to offer a comprehensive package designed to support your personal, professional, and financial goals:

Competitive Pay:

Salary range is $85,000-$95,000 dependent on experience, plus a $75 monthly cell phone allowance and a performance-based incentive plan

Health & Wellness:

Robust medical, dental, and vision coverage, plus a free membership to

Cascade Athletic Club Financial Security:

401(k) with a generous company match

Work-Life Balance:

Generous PTO and paid company holidays

Life & Family Benefits:

Paid parental and family leave, daycare Flexible Spending Account, and a hearing instrument benefit

Professional Growth:

Education reimbursement to support ongoing learning And more ways we invest in you: Additional perks and programs designed to support your well-being and success This is a hybrid position that requires regular in-office work. Candidates must reside in the greater Vancouver-Portland metropolitan area.

POSITION SUMMARY

The Professional Development Manager (PDM) is responsible for conducting, scheduling, creating, coordinating, and implementing various training and coaching activities for members. The PDM will conduct virtual, on-site, and off-site training sessions to facilitate the implementation of the Patients for Life® (PFL) programs with the goal of instilling sound customer service and training fundamentals, as well as implementing professional development plans aimed at helping the members achieve transformational growth. A majority of this role is presenting and coaching on the established PFL program, while tailoring the message to ensure members understand the value and impact of our programs. Nearly 40+ hours each month will be conducted in virtual or live training formats to support member goals. A successful PDM demonstrates exceptional interpersonal and communication skills, as well as the ability to work and collaborate effectively within a highly team-centric environment.

KEY RESPONSIBILITIES & PERFORMANCE OBJECTIVES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Drive the PFL process within each member's practice, resulting in growth for their business and helping more patients improve their health care journey Gain buy-in and actionable support for PFL by members and their staff through coaching and by communicating the program's value Engage members and their staff through regular virtual coaching sessions focused on creating a remarkable first-call patient experience, evaluating call handling, tone, and communication effectiveness through call review and side-by-side coaching Engage hearing care providers in a structured consultation process designed to build value for hearing care by strengthening patient connection, guiding confident conversations, and supporting an effective, ethical hearing aid sales process Partner with members and their staff to deliver the five pathways of training and development: 1) e-learning or short videos, 2) webinars, 3) live events, 4) office development, and 5) one-on-one coaching Monitor, evaluate, and record training activities and program effectiveness, adjusting and escalating concerns when appropriate. Build and deliver impactful professional development plans to members and their staff based on assessment of training needs and recommendations for improvement Develop, foster, and maintain cooperative and collaborative relationships with key stakeholders, including Strategic Business Unit (SBU) teammates, Audigy leadership, and Shared Services, as well as members and their staff, taking all necessary steps or action to support these stakeholders in achieving business results

WHAT YOU BRING

Exceptional written and verbal communication skills, including public speaking (virtual and in person) Experienced, impactful trainer and facilitator Possess a thorough understanding of current "best practices" and methodologies in training and adult learning, as well as extensive working knowledge of Audigy's full scope of training programs and service offerings High level of team orientation, collaboration, and peer leadership Skilled in planning, organizing, prioritizing, and streamlining Ability to maximize internal systems, processes, and platforms Able to coordinate and balance needs of multiple stakeholders including leadership, SBU team, Shared Services, and members

DESIRED QUALIFICATIONS

Education Bachelor's degree in a related area of study (preferred) Experience At least three years of experience in training, organizational development, coaching, or content development in a fast-paced, customer-focused setting (required)

WORKING ENVIRONMENT

Work in office is required, with occasional hybrid work permitted based on business needs Travel required — up to 25% as needed for member events and trainings This is a full-time role Monday through Friday, 8am to 5pm This salaried role may require occasional flexibility outside of standard business hours to support team and business priorities

PHYSICAL DEMANDS

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time. This position may require standing for long periods of time Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, hybrid schedule, and activities may change at any time with or without notice. Equal Opportunity Employer Audigy helps its members and their teams realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. Audigy is part of GN Hearing, which operates in more than 90 countries across the world. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance, or any other classification protected by state, federal, or local law or ordinance. Founded in 1869, GN Group has more than 6,000 employees. View The EEO Is the Law poster and its supplement. Disability Accommodation If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email PeopleCulture@audigy.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #LI-Audigy As part of the GN family of companies, Audigy is driven by a shared passion for helping people hear and live better. At Audigy, people come first—our members, their teams, and our employees. For over 20 years, we've brought together talented, driven individuals to help private-practice owners and healthcare leaders succeed. Our nationwide team of experts supports hearing care practices, ENT clinics, and health systems across the U.S., helping them stay independent, patient-focused, and profitable. Our mission is to help our members, their teams, and our employees achieve personal, professional, and financial goals. At Audigy, you'll find a collaborative, supportive environment where your work makes a real impact.

FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS

The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN's (ReSound, Beltone and Audigy) medical provider, BCBSMN will have "Transparency in Coverage" (TiC) information available. Click here to view BCBSMN TiC's information on services on how machine readable files will help with the new transparency requirements.