Sr. Trainer - Customer Success Operations

Sr.

Trainer-CustomerSuccessOperations Lindon,Utah HumanInterestisonamissiontoensurethatpeopleinalllinesofworkhaveaccesstoretirementbenefits. MorethanhalfofallworkingAmericansarenotsavingenoughfortheirfuture.

Toooften,it'sbecausetheyareemployedbyacompanythatdoesn'tofferaretirementplan.

HumanInterestischangingthatbymakingitaffordableandaccessibleforsmallandmedium-sizedbusinessestoofferemployeesapathtofinancialindependencethroughretirementsavings. We'reahigh-growthfintechcompanychangingtheretirementindustry.

Wearebackedbyanumberofinvestors.

ThisincludesfundingfromMarshallWaceandBaillieGifford,aswellastopinvestorssuchasBlackRock,TPG(TheRiseFund),SoftBank,GlynnCapital,NewViewCapital,USVP,Wing,Uncork,andmore. Abouttherole AsHumanInterestscalesforitsnextphaseofsignificantgrowth,we'relookingforanimaginative,adaptable,andpeople-centricSr.

Trainer,CSOEnablement.

Thispivotalroleexiststocreatemeaningful,practical,andscalablelearningexperiencesthatdirectlyempowerourCustomerSuccessorganization. You'llbeinstrumentalindevelopinganddeliveringcriticaltrainingprograms,collaboratingextensivelywithRevenueleaders,PartnerMarketing,andotherEnablementteammembers.

Actingasathoughtleader,you'llensureaseamlessexperience,alwayskeepingthelearner'sjourneyandexperienceasyourguidinglight.

Thisisahands-onrolewhereyou'llrollupyoursleeves,defaulttoaction,anddrivestrategiesthatamplifyHumanInterest'smissiontomakeretirementaccessibletoall.

Givenourrapidpace(i.e.,24,791mph),you'llneedtothriveamidstconstantchangewhileconsistentlydeliveringsuccessful,high-qualityoutcomes. ThisrolereportstotheManager,CSORevenueEnablement. Whatyougettodoeveryday Training&FacilitationExcellence Leadandfacilitatedynamic,instructor-ledOnboardingandContinuingEducationcoursesforourCustomerSupportSpecialistandClientRelationshipManagerprograms.

You'llexpertlyguideemployeesthroughself-ledlearningcontent,takingfullownershipofimpactfulsessionsfromstarttofinish,withadditionalprogramstobesupportedinthefuture. Maintainadeep,workingknowledgeacrossmultiplefunctionalareas,deliveringtrainingthatseamlesslyintegratescomplexprocessesoftenopaquetosingle-disciplinepractitioners. Elevateadvancedlearnersbyaddressingoutcomesthatdemandsignificantprerequisiteskills.

You'llprepareteammemberswhohavealreadyexcelledattheentry-level,engagingthemwithcontentthatnotonlyrecognizesbutactivelycapitalizesontheirsharedexperiencesandveteraninsights. Leveragelearningtheorytoensurethatallmethodsareimplementedtogiveanyandalltrainingexperiencesandparticipantstheopportunitytocontinuetogrowtheirknowledgeanddevelopment.

Recognitionofhowadultprofessionalslearnisparamounttothesuccessofprogramsandthebusiness. ImpactMeasurement&ContinuousImprovement Evaluatetraineeperformanceandprovideprecise,actionablefeedbacktomanagers.

You'llestablishclearcriteriaforsuccessfultrainingcompletionandconductrobustassessmentstoeffectivelymeasureemployeeprogress. Independentlydrivethecreationofinnovativetrainingprocessesandmaterials,collaboratingextensivelywithsubjectmatterexpertstoensureallcontentismeticulouslyalignedwithcriticalbusinessobjectives. Proactivelyreviewandrefinetrainingcontentatregularintervals,ensuringabsoluteaccuracyandcurrency.

You'llswiftlyimplementnecessaryupdatesacrossbothinstructor-ledande-learningmaterials. DriveTeamSuccessandValues Prioritizecollectivesuccessbyconsistentlyaligningindividualcontributionswithoverarchingteamobjectives. Strategicallycontributetosustainedgrowthbyfocusingonlong-termimpactratherthanimmediate,short-termsolutions. Executealltaskswithattentiontodetail,demonstratinganunwaveringcommitmenttodeliveringhighqualitycontent,andresultinginminimizedspelling,grammar,design,orcommunicationerrors. Achievesuperiortrainingoutcomes,consistentlysecuring80%orhigherinallformaltrainerperformanceobservations. Fosteracultureofseamlesscollaborationbyeffectivelycommunicatingandpartneringwithallenablementteammemberstoachieveourcollectivegoals. Championorganizationaldirectivesbyactivelydemonstratingunwaveringsupportforcompany-wideinitiativesandkeystakeholderstrategies. StrategicPartnership&CulturalAdvocacy ServeasapivotalambassadorforHumanInterestandEnablement,warmlywelcomingnewteammembersandensuringtheyexperienceaprofoundlysuccessfulonboardingjourneyintheirroles.

Youshouldcarrythisintoalltrainingenvironmentsyouareresponsibleforortakepartin. Partnerstrategicallywithoperationalleadershiptometiculouslyreviewtrainingneedsandpinpointknowledgegaps.

You'llthendevelopcomprehensiveplanstoaddressthese,closingtheloopwithdata-driveninsights. Whatyouwillaccomplish Cementourtrainingculturebyunequivocallydemonstratingtheinherentvalueofthetrainingfunctionbeyondthevirtualclassroom.

You'llinspireunwaveringtrustinatrainer'sabilitytoplayanintegralroleindrivingsignificantimprovementsacrosstheentireorganization. Delivertop-tiertrainingprogramsthatnotonlydeeplyengagelearnersbutgenuinelyexcitethemabouttheirroles,empoweringthemtoachieveunparalleledsuccess.

Youreffortswillconsistentlyyieldtop-tierfeedbackfrombothlearnersandleadershipteams. Strategicallyincreaseefficiencybyproactivelyidentifyingareasripeforprocessimprovementandcollaboratingseamlesslywithappropriatestakeholderstooptimizekeypolicies,processes,andprocedures. Whatyoubringtotherole

Astrongfoundation:

YouideallyhaveaBAdegreeorequivalentpracticalexperience.

Apassionforenablement:

Youbring5+yearsofprovenexperienceinteaching,training,oracloselyrelatedfield,demonstratingatrueknackfordevelopingandelevatingothers.

SaaSSavvy:

YouhaveaclearunderstandingofSaaSbusinessmotionsandtheentirecustomerlifecycle.

Customer-centricmindset:

You'vegotprovencustomermanagementskills,especiallywithlargeandcomplexaccounts.

Impact-driven:

Youhaveaproventrackrecordofmeetingandexceedingteamobjectives,constantlystrivingformeasurableresults.

Exceptionalcommunicator:

Yourwrittenandspokencommunicationistop-notch,allowingyoutoclearlyconveycomplexideas.

Collaborativespirit:

You'readeptatdevelopingstrongworkingrelationshipsatalllevelsofmanagement,bothwithinandoutsideHumanInterest.

Analyticalandorganized:

Youpossesstop-notchorganizationalandanalyticalskills,withakeenabilitytousedatatoinformbusinessdecisionsandachievegoals.

Agileandadaptable:

YouthriveinastartupandSaaSbackground(preferred),demonstratingcomfortwithrapidchangeandawillingnesstotakecalculatedrisks.

Toolproficiency:

ExperienceusingSalesforce,Docebo,GoogleDrive,andotherLMSsystemsisadefiniteplus. Whereyouwillwork OurofficeinLindon,Utah Inouroffice,4daysperweek,Monday-Thursday.

FlexibilitytoworkremotelyonFriday. WhyyouwillloveworkingatHumanInterest HumanInterestistacklingoneofourcountry'sbiggestchallenges-closingtheretirementgap.

You'llbeinstrumentalinarchitectingandscalingsolutionsthatbringfinancialsecuritytoemployeesatsmallandmedium-sizedbusinessesnationwide.

We'vemadesignificantprogress,butthereisstillgrowthahead,offeringyouauniqueopportunitytosolvecomplexproblems,driveinnovation,andadvanceyourcareeralongsideadedicated,mission-driventeam.

Wevaluehardworkandrecognizethatourteam'scontributionsarekeytoourcontinuedsuccess. JoinHumanInterestandmakealastingimpactbyshapingthefutureofretirement. Ouroperatingprinciplesdefinehowweworktogetherasateam.

TheyreflectHumanInterest'suniqueviewonwhat'simportantandwhat'sright.

Documentingthiscoreaspectofourculturehelpsemployeesmakegooddecisionsontheirown.

ItalsohelpscandidatesconsideringcareeropportunitiescriticallyevaluatewhethertheywillthriveatHumanInterest.

Customerobsession:

We'reallaboutcreatingamazingexperiencesforourcustomers.

Weputtheirneedsfirstandgotheextramiletomakethemsmile.

Long-TermOrientation:

We'renotjustplayingfortoday;we'rebuildingalegacy.

Wethinkbig,planstrategically,andinvestinourfuture.

AutonomousandAccountableTeams:

Wetrustourteammemberstotakeownershipandmakesmartdecisions.

Weempoweryoutobeyourbestself!

AnEscalatingBarforTalentandPerformance:

We'reconstantlyraisingthebarandchallengingourselvestobebetter.

Webelieveingrowthandcontinuousimprovement.

FundamentalOptimism:

Weseetheglassashalffull(andthenwefillitupwithmoreamazingideas!).Webelieveinthepowerofpositivityandthepotentialforgreatness. Compensation-AtHumanInterest,thereareanumberoffactorsthatareusedtodeterminetheappropriatepayrangeforeachposition.

WetakeintoaccountthecostoflaborforeachpositioninvariousmarketsacrosstheU.S.Thebasesalaryforthispositionspans$90,000-$100,000andrepresentstheminimuminourlowestgeographicregiontoamaximuminourhighestgeographicregion.

ThesalaryweoffertoanewemployeewithinthisrangeisbasedontheirlocationwithintheU.S.,theirrelevantjob-relatedskills,andexperience.

AtHumanInterest,basesalaryisonecomponentoftheoveralltotalrewardspackage.

Dependingontheposition,additionalcompensationcomponentssuchasbonuses,commissions,andequitymaybeoffered.

Allofouremployeesareofferedarobustsuiteofphysical,financial,andmentalwellnessbenefits.

Incompliancewithapplicablelaws,wedonotinquireaboutsalaryhistory,oraboutcriminalhistorypriortoaconditionalofferofemployment. Benefits- Agreat401(k)plan:

Ourown!

Our401(k)includesadollar-for-dollaremployermatchupto4%ofcompensation(immediatelyvested)and$0planfees Top-of-the-linehealthplans,aswellasdentalandvisioninsurance Competitivetimeoffandparentalleave

AdditionWealth:

Unlimitedaccesstodigitaltools,financialprofessionals,andaknowledgecentertohelpyouunderstandyourequityandsupportyourfinancialwellness

Lyra:

EnhancedMentalHealthSupportforEmployeesanddependents

Carrot:

Fertilityhealthcareandfamilyformingbenefits

Candidly:

Studentloanresourcetohelpyouandyourfamilyplan,borrow,andrepaystudentdebt Monthlywork-from-homestipend;quarterlylifestylestipend Engagingteam-buildingexperiences,rangingfromvirtualsocialeventstoteamoffsites,promotingcollaborationandcamaraderie. We'reagreatplacetowork(butdon'ttakeourwordforit)

Here'salistofourawardsandaccolades:

CertifiedasaGreatPlaceToWork®(2023-2025) FortuneBestPlacetoWorkintheBayArea(2024) BestPlacestoWorkbyBuiltIn(2023-2024) America'sBestStartupEmployersbyForbes(2020-2022,2024) ATopCompanybyYCombinator(2020-2023) Inc.

FastestGrowingCompanies(2021)