Trainer I

UNITE HERE HEALTH

serves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The purpose of this Trainer position is to work closely with our departments leadership team to identify training needs and will develop and maintain consistent and up-to-date training materials and tools for our staff. Responsible for ongoing training. The trainer is also responsible for ensuring that all new hires are trained and evaluated for proficiency as well as compliance with the certification process, to ensure competency. The Trainer will partner with the Quality Assurance team, Member Services Systems Coordinator and other partners to address operational changes to the Fund and provide refresher training, as needed.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Partners with department leadership to identify opportunities for refresher training, program and project trainingPartner with QA to track and trend QA performance and trends to identify training gaps and areas for operational improvementAnalyzes training needs, creates and delivers training programsMaintains existing database (BLC) for the tracking, reporting, and analyzing of the programDesigns and delivers multi-media training programs to suit various audiences, including procedure manuals and guides in addition to handouts and visual materials for quick referencePresents information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, lectures, etc.

Sets goals and achieve measurable resultsContributes ideas to plans and achieving department goalsExemplifies the Funds BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusionPerforms other duties as assigned within the scope of responsibilities and requirements of the jobPerforms Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge 5 ~ 7 years of direct experience minimum Working knowledge and experience in analyzing training needs, creating and delivering training programs (e.g. On-the-Job, Classroom, Videoconference, etc.), and measuring corresponding ROIExperience working in a customer service environment preferably in the healthcare delivery or medical insurance industryExperience administering Learning Management Systems (LMS) using a variety of training tools, techniques, and technology to promote trainee retentionEducation, Licenses, and Certifications Bachelor's degree in Business, Healthcare or related field or equivalent work experience required

Preferred:

Certification in Corporate TrainingSkills and Abilities Advanced level Microsoft Office skills (PowerPoint, Word, Outlook) Intermediate level Microsoft Excel skills Intermediate level system(s) skills in Captivate or similar software Advanced level skills in Member Services systems (HRTLink, BIT, Pulse/Connect, etc.) Preferred fluency (speak and write) in Spanish 25% ~ 50% travelInterpersonal, training and presentation skillsCommunication skillsMulti-task and project management skillsAnalytical, critical thinking and problem solving skillsAbility to create a learning environmentAbility to adapt to various learning stylesAbility to interact with staff at all levels of the organizationSalary range for this position: Hourly $25.6923 - $31.4358. Actual hourly rate may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location. Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a hybrid work-from-home arrangement. We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).#LI-Hybrid