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Job Description
Receptionists at Dog Days are the bridge between our clients and our dog care team. They provide exceptional client service through in-person interactions, phone calls, and emails while ensuring accurate and detailed bookings and record keeping for every dog in our care. Receptionists are also cross-trained as Daycare Attendants, spending at least half of their schedule actively supervising and caring for dogs in our playgroups. This dual role builds a foundation for career growth and ensures that our team can flexibly meet business needs. Front of House (Reception): Greet clients warmly and professionally, creating a welcoming and positive experience. Manage reservations and ensure all client and dog information is accurate in our Gingr software.
Handle detailed administrative tasks:
maintain attendance/wellness sheets, record medication instructions, update account notes, and follow established protocols precisely. Communicate with clients about their dog's behavior, wellness, and care using precise, professional terminology consistent with modern standards in canine health and behavior that reflects Dog Days' care philosophy. Answer and respond to phone calls, emails, and in-person inquiries in a timely and professional manner. Handle cash transactions accurately and maintain the cash drawer. Keep the reception and client-facing areas clean, organized, and stocked. Back of House (Yard Support): Supervise and interact with groups of dogs of all breeds, sizes, and temperaments, ensuring safety and enrichment at all times. Monitor dog behavior closely, recognize early signs of stress or escalation, and intervene using safe, accurate approaches grounded in current professional understanding of canine behavior. Implement enrichment activities that meet dogs' full range of behavioral needs, supporting their wellbeing and happiness. Accurately track attendance, activities, feeding, and wellness updates on daily sheets and in Gingr software. Assist with feeding preparation and administration, following all owner instructions. Perform basic grooming tasks (nail trims with a Dremel, baths, brushing, ear cleaning, etc.) as directed. Maintain cleanliness of play areas, kennels, and shared spaces; sweep, mop, disinfect, wash dishes, launder bedding, and restock supplies as needed. Communicate clearly with management about dog behavior, health concerns, or other observations.
Flexibility:
Be prepared to adjust between reception and yard duties based on business needs. Support the team with additional tasks related to organization, cleaning, or client service as needed.
Job Requirements Skills & Competencies:
Exceptional attention to detail and comfort with repetitive, process-driven tasks. Strong verbal and written communication skills, with the ability to explain dog behavior and care concepts in ways that reflect Dog Days' science-based philosophy. Ability to multitask in a dynamic environment while maintaining composure and professionalism. Comfort working with Apple (Mac) computers, Google Workspace, and willingness to learn Gingr software. Dedication to providing an outstanding client and dog experience.
Preferred Background:
Education, certifications, or ongoing self-study in modern dog behavior, training science, or canine care.
Physical Requirements:
Comfort working with large groups of dogs in indoor/outdoor settings, in all weather conditions. Ability to safely lift/carry up to 60 lbs. and stand/walk for up to 8 hours at a time. Ability to stoop, bend, crawl, and move safely around active dogs and confined spaces (e.g., crates). Good visual and hearing perception for monitoring dog behavior and maintaining safety. Use of and exposure to standard cleaning solutions as part of sanitation protocols.
Education & Experience:
High school diploma or equivalent required. Previous animal care or customer service experience strongly preferred.
Work Environment:
Non-smoking, in-person role.
Cross-functional:
front desk and dog yard duties. May occasionally require overtime or overnight shifts based on business needs.
Job Type:
Full-time Pay:
$18.00 - $21.00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): Are you available to work weekends? If so, what is your availability? Are you comfortable being around and safely handling dogs of all sizes, breeds and behaviors?
Education:
High school or equivalent (Required)
Experience:
managing off-leash groups of 20+ dogs (at a dog daycare): 1 year (Preferred)
Receptionist:
1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required)
