Dog Daycare General Manager

Welcome to Dog Daze Playcare! We are a pet-centered daycare, boarding, and training focused on safety, enrichment, and socialization. We believe that happy dogs are healthy dogs. We offer a large turf exercise area, climate-controlled play spaces, structured group play, and supervised enrichment. All of our dogs complete a registration and evaluation process, ensuring an easy introduction to our dog daycare environment. Our leadership team has over 25 years of industry experience, and we are supported by experts in the dog daycare and boarding industry. Join a highly respected daycare and employer in the pet care industry.

Job Title:

General Manager — Full Time (40 hrs/week) The schedule is based on business needs. Most shifts will be scheduled from Monday to Saturday and can run up to 10 hours. Our general operating hours are 6am to 7pm most days. This is a senior leadership role, and you would work in harmony with owners and team leads. Job Duties Oversee day-to-day facility operations, ensuring safety, cleanliness, and exceptional pet care.

Manage HR functions:

hiring, onboarding, scheduling, performance reviews, and coaching. Train and supervise staff in animal handling, enrichment programming, customer service, and safety protocols. Work the front desk as needed: client intake, scheduling, payments, phone inquiries, and registration verification. Monitor KPIs and operational benchmarks; implement improvements to efficiency, retention, and revenue. Coordinate with trainers and groomers; learn basic grooming and training services to effectively schedule and sell grooming and training packages. Handle client relations, escalations, and ensure exceptional guest experiences. Maintain records for vaccinations, evaluations, and boarding/daycare compliance. Ensure facility compliance with policies, including our evaluation procedures. Ideal Candidate Candidates with management experience in a pet care facility will be given extra consideration. Any candidate with staff management experience in a customer-facing business would also be a plus. Strong animal behavior knowledge and hands-on dog handling experience. Proven front desk/customer service experience and sales aptitude. Competent with Google Docs, spreadsheets, and tracking KPIs.

Leadership and staff management skills:

hiring, training, scheduling, and conflict resolution. Detail-oriented, organized, and comfortable with a fast-paced, team environment. Positive communicator who can teach staff best practices and represent the brand to clients. Comfortable learning and promoting grooming and training offerings. Compensation & Benefits Starting pay: $18-$20/hr; (depending on experience) Monthly range: $3,120-$3,500 to start. Profit-sharing bonus possible. Paid Time Off Employee Discount 401(k) matching Paid Training. Full-time position with opportunities to grow operational leadership and deepen training/grooming knowledge.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) matching Employee discount On-the-job training Paid time off Paid training Professional development assistance

Work Location:

In person