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Pet Aftercare Operations Site Manager
Job
Pet Meadow
Morrisville, PA (In Person)
$55,000 Salary, Full-Time
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Job Description
Salary:
TBD (Please disregard amount posted)Position Overview:
Pet Meadow is seeking a dedicated and compassionate Operations Manager to oversee daily operations and ensure the highest standards of care, safety, and service. This role is responsible for managing a team, optimizing workflows, and maintaining operational efficiency in a sensitive and regulated environment.Key Responsibilities:
- Oversee end-to-end production operations across all service areas
- Implementing Lean, Six Sigma, or Kaizen methodologies to reduce waste and improve efficiency.
- Manage, lead, and support a team of approximately 16-24 employees
- Managing production schedules to meet output targets, customer deadlines, and cost constraints.
- Ensure smooth coordination of schedules, staffing, and workflow
- Supervise drivers and oversee cremation and aquamation operations
- Ensuring compliance with OSHA, DEP, and industry‑specific regulations.
- Maintain high standards of service, safety, and professionalism
- Budgeting and cost control for labor, materials, and equipment.
- Monitor performance using KPIs such as OEE, throughput, and downtime. Provide coaching, training, and development to team members
- Collaborate with leadership to improve operational processes and efficiency
- Handle escalations and support team members in sensitive or emotional situations
- Vendor and supply chain coordination to maintain material availability and minimize downtime.
- Assist in planning and implementing operational improvements
Qualifications:
- 5 years of experience in managing operations, supervisory, or general management role
- Strong leadership and team management skills
- Excellent organizational and problem-solving abilities
- Ability to work in a fast-paced, emotionally sensitive environment
- Strong communication and interpersonal skills
- High level of professionalism, empathy, and attention to detail Preferred Qualifications (Not Required):
- Experience with transportation and dispatch operations
- Lean, Six Sigma, or Kaizen certificate holder
Additional Requirements:
- Demonstrated sensitivity and professionalism when handling deceased pets and interacting with grieving pet owners
- Ability to work in environments involving exposure to biological materials, strong odors, elevated temperatures, and operational equipment
- Ability to comply with workplace safety standards, including proper use of personal protective equipment (PPE)
- Ability to perform physical tasks, including lifting, standing for extended periods, and manual handling
- Flexible availability, including weekends and holidays as required