Customer Service in Pet Care - Front Desk / Reservations

Customer Service in Pet Care

• Front Desk / Reservations Dude Ranch Pet Resort
• 2.7 Glen Allen, VA Job Details Full-time $13.50
• $18.

00 an hour 16 hours ago Benefits Paid training Paid time off On-the-job training Employee discount Qualifications Retail customer service procedures Companion animal handling Computer operation Guest reservation booking Email customer support Resort Phone communication Hotel and accommodations guest check-in Conducting guided tours Pet care appointment scheduling Dog handling Retail store product knowledge Communication with pet owners Computer skills Entry level Pet playtime supervision Client interaction via phone calls Full Job Description

FRONT DESK & RESERVATIONS PET CARE SERVICES

"Tending to the needs of current clients from over the years, and creating relationships with new clients for the years to come. "

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SEEKING THE RIGHT FIRST IMPRESSION

• >

SEEKING THE RIGHT LAST IMPRESSION

Key Service Position The Right Person:

Love pets Talkative

• Cheerful Outgoing Happy meeting people.

Comfortable on the phone and on computers Upbeat, Dependable, and Enthusiastic Looking for a career opportunity that GROWS?

WE WANT YOU!

Front Desk and Reception in the pet industry is a challenge. You work with both the 4-legged pets

• AND•the 2 legged families!

Understanding their wants and needs

• and offering the BEST. That is what makes the customers want to return! That's the essence of this position! You'll be involved with client families taking boarding/lodging reservations; arranging SPA days, grooming; offering a wide variety of enrichment activities; coordinating training classes; and helping decide on the best products for their pet! How fun! If you can present a great image
• from start to finish, you enjoy talking with folks, you're Bright & Bubbly, enthusiastic, consistent in following-up, and you LOVE pets (especially dogs!

), then we've got the

RIGHT SLOT

for you.

THE OPPORTUNITY

FULL TIME for the

LONG TERM!

Strong training leading to a Great Career Opportunity!

Meet / Greet

/ Offer Ideas / Share Experience / Recommend Solutions / Answer Phones / Check-in Guests Requires rotating Saturday & Sunday as well as rotating Holidays. You'll start with on the job service training and understanding our offerings. Then over to the phone services and on to the computer. Finally add retail and POOF

• now you're dealing with our families and their pets!

Duties Answering incoming calls, emails, and texts promptly and professionally Creating and managing reservations and appointments at the Resort Providing current and prospective clients with accurate and detailed information about our Resort and services offered Checking guests in and out Assisting clients in the General Store and providing expert knowledge of the products Handling dogs, cats, and other small pets Providing Resort tours and staffing local pet events Other duties and tasks as assigned It's a fun & challenging position. Huge vertical opportunity! Benefits Competitive pay including hourly and commission Paid training Employee discounts in the General Store Bring your dog to work with you! Paid time off Lots of dogs to play with! Ready for that

RIGHT JOB?

We include paid vacation, pet service discounts, wage + commission, and more!