Dog Care Supervisor

Dog Care Supervisor Rochester Hills, MI Job Details Full-time $22 - $23 an hour 2 days ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Animal behavioral training Kennel experience Working with individuals with disabilities Volunteer management Customer service Staff scheduling Maintenance work Mid-level High school diploma or GED Team development Driver's License Supervising experience Bachelor's degree Team management Driving Mentoring Data entry Organizational skills Cleaning Animal welfare Interviewing Public relations Productivity software Training Equipment inventory management Volunteer recruitment 2 years Communication skills Volunteer engagement program management Staff development Performance evaluation Full Job Description Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 191 dedicated team members and more than 1,000 volunteers who advocate alongside our clients to create a more equitable world. Why work at Leader Dogs for the Blind? Medical, Dental and Vision Insurance after 30 days of employment Employer paid life insurance Employer paid disability insurance 401k with employer match Flexible spending account Paid time off front loaded on first day of employment Annual merit-based pay increases Dog friendly office SUMMARY The Dog Care Supervisor is responsible for supervising shifts and workflow in the Canine Development Center. The supervisor is also responsible for performing a full range of Dog Care duties, including assisting in the care, maintenance, and enrichment activities in the Canine Development Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervises team members to provide quality care of dogs and completion of daily responsibilities. Plans and oversees daily activities to ensure proper customer service. Supervises individual and team effectiveness. Leads employees using a performance development process including goal setting, feedback, and performance management. Coordinates with Manager of Canine Care to provide volunteer opportunities. Supervises and trains volunteer groups; oversees and ensures proper guidance of team members' volunteer groups. Maintains the supply and ordering of all dog equipment inventory for all of operations. Develops and maintains schedule for all Dog Care team members and volunteers. Develops and implements kennel enrichment and socialization activities for dogs to reduce kennel stress. Responsible for feeding, running and medicating dogs while ensuring a safe and humane kennel environment. Assists with evaluation of dogs entering the kennel to ensure that they are adequate for training. Provides training as to proper work procedures related to kennel and training assistance duties. Recruits, mentors, develops and successfully manages a team to achieve the strategic objectives and the present and future needs of the department. Collaborates with the volunteer engagement department to identify the need for volunteers as well as interviewing, training, and providing on-going supervision and feedback, support and recognition of volunteers working within the department. Leads team members using a performance support process including goal setting, feedback, and development. Evaluates career change dogs and supports placement. Responsible for maintenance of training and evaluation records, dog inventory and other data entry as assigned. Assists with canine health care and routine procedures as needed. Cleans and maintains kennel bay areas. Performs other duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor's degree or equivalent preferred, high school diploma or equivalent required. Two years of supervisory experience required. Two years' previous work experience in general customer service, cleaning, maintenance and animal care-related areas required. Previous experience in a kennel environment and basic dog training experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Must have the ability to work well under pressure, handle multiple priorities and meet deadlines; must have the ability to work independently with little or no supervision. Must have strong customer service and interpersonal skills; must have the ability to establish and maintain effective relationships with all employees, volunteers and external customers. Must be comfortable and willing to work with large dogs in a kennel, on leash, and in variety of environments. Must have the ability to interact with blind and visually impaired clients with courtesy and professionalism. Must possess rapport with animals and ability to maintain humane treatment and care of dogs. Must be proficient in latest version of Microsoft Office products. Must possess strong oral and written communication skills, as well as strong organizational skills, and have acuity with detail. Must be able to work shifts as assigned including weekend and holidays. This position requires adherence to all applicable safety and health policies and procedures. Must possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties. Must possess a valid driver's license with no restrictions and the ability to travel as needed. Must be willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.). Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituents of Leader Dog. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to reach with hands and arms, stand, walk, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 75 pounds. The employee is occasionally required to sit, use the phone, and talk or hear. Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business. Leader Dogs for the Blind is an at-will employer. This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason. Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment.