Lead The Pack

Lead The Pack Ruff Day Resort - 1.5 Webster, NY Job Details Part-time | Full-time $16 - $19 an hour 1 day ago Benefits Health insurance Paid time off Qualifications Employee onboarding Kennel experience Customer communication Maintaining an organized workspace Medication administration Event coordination Shift management Mid-level Sanitation procedures Team development Supervising experience Dog handling Staff training Mentoring Animal welfare 1 year Clean workspace maintenance Onboarding process management Leadership Team motivation (leadership skill) Safety protocol implementation Customer complaint resolution Staff development Full Job Description Team Lead -

Pet Care & Operations Location:

Webster, NY Reports to: Resort Manager Role Summary Ruff Day Resort is looking for a high-energy, detail-oriented Team Lead to join our leadership team. The Team Lead is responsible for supervising daily operations on the floor, ensuring that our "safety-first" protocols are strictly followed, and mentoring our pet care technicians. You will be the "go-to" person for the staff, maintaining a positive environment while ensuring every dog in our care receives the highest quality of attention and structured engagement. Key Responsibilities 1. Shift Supervision & Staff Mentoring Act as the primary point of contact for the staff during shifts, providing clear direction and support. Train and onboard new team members on facility protocols, including proper handling techniques and safety standards. Model a positive, professional attitude to keep team morale high and operations running smoothly. 2. Quality of Care & Safety Oversee daily care routines, including feeding, medication administration, and kennel sanitization. Ensure all safety standards are met, particularly regarding crate safety and off-leash group play. Monitor dog behavior closely, stepping in to manage group dynamics and ensuring all staff are using consistent communication markers with the dogs. 3. Operational Excellence Assist the Manager with daily task lists, ensuring the facility remains clean, organized, and hazard-free. Perform "quality checks" throughout the day to ensure all pets are comfortable, clean, and happy. Help coordinate special events, such as themed daycare parties or enrichment activities. 4. Client Communication Assist with check-ins and check-outs, providing detailed and professional updates to pet parents about their dog's day. Handle minor customer concerns on the floor with patience and professionalism.

Requirements Experience:

At least 1-2 years of experience in a professional pet care setting (daycare, boarding, or veterinary).

Leadership Skills:

Previous experience leading a team or acting as a senior staff member is preferred.

Technical Knowledge:

Strong understanding of dog body language and safe handling techniques.

Professionalism:

Ability to stay calm and lead by example in a fast-paced, high-activity environment.

Availability:

Must be able to work a flexible schedule, including weekends, holidays, and evenings. Why Join Ruff Day Resort?

Competitive Pay & Benefits:

Includes health care options, retirement savings, and paid time off for full-time employees.

Professional Growth:

We invest in our leaders through ongoing professional development and training.

Culture:

A supportive, safety-oriented environment that values work-life balance and a shared love for animals. T9Q9f60Bpd