Animal Enrichment and Wellbeing Associate

Animal Enrichment and Wellbeing Associate Cleveland, OH Job Details Full-time $18.10 an hour 1 day ago Benefits Flexible schedule Qualifications Animal behavioral training Computer operation Microsoft Excel Volunteer management Customer service Computer literacy Public speaking High school diploma or GED Animal disease prevention Supervising experience Task prioritization Staff training Safe environment creation Animal welfare Productivity software Training & development Clean workspace maintenance Leadership Vaccination administration Communication skills Entry level Cross-functional communication Volunteer engagement program management

Full Job Description Job Title:

Animal Enrichment and Wellbeing Associate Department:

Shelter Classification:

Full time, hourly, non-exempt

Job Relationship:

Reports to Animal Enrichment and Wellbeing Supervisor. Works closely with the Volunteer Manager. Supports volunteers for various roles in the Animal Wellness and Flow Departments.

Position Summary:

Ensures Dog Play Groups and individual dog and cat enrichment is being performed daily and coordinates necessary support staff. Serves as the primary contact, trainer, and supervisor for Volunteers.

Revised:

July 2025 ____________________________________________________________________________________

Essential Job Functions:

Ensures appropriate handling and daily assessment of all animals sheltered at the APL Ensure Dog Play Groups as scheduled by Supervisor are being performed daily and all necessary support staff is available for assistance. Required safety equipment and supplies are inventoried and ordered to ensure the safety of all animal and human participants. Help maintain signage and documentation (on kennels, around the building and within electronic records) for the entire canine population. Maintain check-point system to assess behavioral well-being of the canine population, and actionable plans to address length of stay. Maintain kennel environment by relocating dogs when behaviorally advantageous, designating daily kennel enrichment and providing for necessary kennel communication to guide staff and volunteers in ideal care for each dog. Provide adoption counseling to potential adopters for dogs specified as needing special adoption recommendations and/or support. Conduct dog-dog interactions with potential adopters, when requested. Ensure canine enrichment areas (Play Yards) are properly cleaned and maintained. Support organization in the development and implementation of any new protocols or programs designed to enhance the quality of life for the entire animal population. Serves as the primary contact for the dog, cat and small mammal enrichment. Works with Supervisor to ensure all animals housed at the APL receive daily enrichment, targeted toward each animal's individual needs. Helps Supervisor coordinate Animal Care Associates to ensure daily enrichment is given and successful. Assists with training staff in the areas safe animal handling and assessment, disease control, and the daily provision of care and enrichment; provides guidance to ACAs to ensure animal handling, assessment, and disease control policies and protocols are being followed Assists with transport, intake, and evaluation of dogs received from other agencies Assist with animal behavioral assessments Perform routine animal medical care including vaccinations, worming, flea treatments, and blood tests Ensures animals are treated with a Fear Free approach in the shelter, at offsite events, and as they transition into their new homes Keeps up to date on organizational communications by either attending All Staff Meetings or reading the News Hound. Provides professional volunteer supervision and care Serve as the secondary contact for the dog, cat and small mammal enrichment volunteers; communicates any updates and/or changes to volunteers via email, voicemail, and communication stations. Assist Supervisor by providing feedback and addressing concerns with volunteer support. Oversee animal-based group volunteer programs and community service. Represent the APL in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization. Follow all safety guidelines to ensure a safe work environment for staff and living environment for animals. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk. Performs other duties as assigned including but not limited to: Informs supervisor of special needs cases for potential public relations or direct mail pieces Promotes communication and cooperation between APL departments. Performs other duties and special projects as assigned Euthanasia certified; performs euthanasia as assigned Maintains cleaning equipment, tools and appliances Opens and closes the building as assigned Qualifications High school diploma or equivalent preferred Prior demonstrable experience in dog behavior, health, handling, and care Supervisory/leadership experience in a professional or volunteer setting Must be available to work days that Behavior Specialist is not working. (Currently Sunday and Monday.) Knowledge and Skills Ability to work in a fast-paced environment with a variety of people Knowledge of all volunteer positions Knowledge of animal breeds, behavior, and handling Knowledge of animal health, able to identify illness preferred Ability to safely handle animals, including those with health and behavioral challenges Excellent communication skills and ability to follow instructions Excellent interpersonal communication, public speaking and customer service skills. Ability to use a PC and widely used software packages, e.g., spreadsheets (Excel), word processing (MS Word), Pet Point shelter software; ability to learn new software as necessary. Ability to meet deadlines; ability to set and accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions. Able to work a flexible schedule with regular weekend and evening activities. Detail oriented and able to prioritize and perform duties efficiently and effectively Committed to maintaining the Cleveland Animal Protective League's high standard of animal care and mission to foster compassion and end animal suffering. Fear Free Certified or must become certified within six months of hire Supports the APL's desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another. Working Conditions Work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, zoonotic diseases, and cleaning agents. The person in this position needs to constantly move about the shelter to provide care to our shelter animals. Occasionally operates a computer and other office equipment (i.e. calculator, copier, and printer). Constantly positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.). Frequently positions self to perform shelter and animal cleaning functions. Constantly communicates with staff members and volunteers who have inquiries about their job responsibilities and animal needs and must be able to exchange accurate information in these situations. Must be able to detect and recognize animal behavior that is potentially dangerous. Frequently moves animals weighing up to 50 pounds (i.e. through the shelter on leash or using other safe restraint and animal handling equipment, into and out of cages in the shelter, into and out of shelter vehicles, onto and off of exam tables). Must be able to modify work schedule to meet APL operational needs. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship. Our Core Values Compassion

• We are compassion in action. We believe every animal and person has value and worth and should be treated with respect, empathy, and kindness to support the human-animal bond. Advocacy
• We are the voice for animals, dedicated to lifesaving solutions that advance their quality of life, and promote their place in society. Leadership
• We act with integrity, creativity, duty to community, and have the courage to change. These are driving forces that make us a leading animal welfare organization. Innovation
• We are devoted to pioneering new approaches to the evolving challenges animals face by developing ethical, humane solutions and working in partnership with the public and animal welfare community. Community
• We continually strive to be a diverse and inclusive team and believe we must all work together to best fulfill our vision.