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Job Description
ORGANIZATION SUMMARY
Crossroads Campus is a Nashville-based 501(c)(3) founded in 2010. We educate and empower people to take care of their pets, find loving homes for dogs and cats, and offer affordable housing and job training for vulnerable young adults ages 18-25. Our core values guide every aspect of our work: I respect the uniqueness of everyone I interact with. I am responsible for my actions and am guided by grace and compassion . As members of a team , we build trust and a community of belonging where everyone's strengths are recognized, boundaries are protected, and a sense of safety is ever present. We persevere and strive for excellence as an organization. Recognizing the importance of accountability, learning, and reliability in our work.
POSITION SUMMARY
Reporting to the Director of Animal Behavior and Humane Education, the Animal Care & Adoptions Manager is a critical member of Crossroads Campus' team, ensuring ongoing delivery of the organization's core mission of service to the animals in our care and the young adults in our job training program. This role is primarily focused on program oversight and strategy — managing the end-to-end animal care process from intake through adoption/placement, overseeing veterinary care, leading program marketing, adoptions, fosters, and follow-ups, and providing leadership and direction to the Assistant Manager. At the same time, this is not a purely administrative role. The Animal Care & Adoptions Manager is expected to roll up their sleeves when needed — providing direct, hands-on animal care and working alongside job-training program participants during times when the Assistant Manager is not onsite. A willingness to be present and active in the kennel and cat adoption areas is essential to this position. Candidates with a background in animal care and adoptions who are passionate about humane education and enjoy coaching and mentoring young adults are strongly encouraged to apply.
PRIMARY DUTIES AND RESPONSIBILITIES
Teaching & Mentoring Lead implementation of the animal care component of Crossroads' Competency-Based Job Skills Tracking Program; proactively document intern progress and support skill development Provide hands-on coaching and on-the-job training in the safe, humane handling, training, and care of animals Partner with the Young Adult Program Team to develop individualized, strengths-based coaching plans for each program participant involved in animal care Ensure consistent daily training on Crossroads' animal care protocols and deliver ongoing animal-related education to all program participants Collaborate with the Director of Animal Behavior and Humane Education to develop and present Humane Education curriculum at local schools and external organizations, including off-site travel as needed Animal Care & Adoptions Build and maintain partnerships with local shelters to source adoptable cats and dogs for the Crossroads rescue program Conduct temperament assessments of potential rescue animals to ensure a safe and appropriate fit for the program environment Oversee all aspects of daily animal care, including medical care, socialization, training, enrichment, and exercise for every animal in Crossroads' care Respond to adoption inquiries, review applications, and match animals with adopters based on each animal's individual needs Manage the full adoption process, including counseling, ownership transfer, and placement decisions, ensuring safe and appropriate outcomes Recruit, support, and coordinate foster families in alignment with program goals Monitor and maintain inventory of feeding, cleaning, medical, and general care supplies; communicate replenishment needs to the Senior Manager of Animal Behavior & Training Keep animal profiles, photos, and videos current on the Crossroads website and all adoption platforms Partner with the Community Engagement Manager to promote adoptions through social media campaigns and community events Connect community members seeking help with found, lost, or surrendered animals to appropriate resources and referrals Identify animal-related volunteer needs in coordination with the Community Engagement Manager; recruit, train, and develop volunteers to support animal care and enrichment activities Data & Record Keeping Maintain accurate and up-to-date intake, medical, foster, and outcome records for the Crossroads Adoption Program Review, update, and improve Animal Care policies and procedures on an ongoing basis Review, update, and improve Adoption and Foster Program policies and procedures on an ongoing basis Document all post-adoption follow-up contacts and provide ongoing support to adopters as needed Ensure timely and accurate data entry in the Shelter Animals Count national database
REQUIRED QUALIFICATIONS
Bachelor's Degree or equivalent combination of education and relevant experience An ability to connect animals and people in meaningful ways Fluent understanding of canine and feline communication/body language Love and understanding of both cats and dogs At least three years of professional experience in an animal care role preferred Program development skills preferred Animal training skills/behavioral management skills preferred Teaching/coaching experience preferred General knowledge in the areas of animal welfare and youth development Good working knowledge of Google Suite, including Gmail, Docs, Slides, Sheets, and Forms Ability to lift, push, and pull at least 40 lbs.
COMPENSATION
$55,000 to $65,000 BENEFITS Comprehensive health coverage, including medical, dental, and vision . Employer covers 95% of employee premiums and 50% of children/dependent premiums for medical insurance. EAP (counseling services) Generous paid vacation, sick, and paid holidays Professional development opportunities Employee discounts at pet retail store and the
Crossroads Cafe Pay:
$55,000.00 - $65,000.00 per year
Benefits:
Bereavement leave Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply
