Intake Specialist

Essential Duties /

Responsibilities:

Receives incoming animals and accurately files animal records. Supports community pet retention by tracking and responding to lost and found pet reports. Provides prompt and exceptional customer service and clear communication of services via all platforms (in person, email, or telephone). Enters data into shelter database that is prompt, objective, and clear, according to existing protocol. Counsels owners on alternatives to surrendering animals to the shelter, schedules and conducts owner surrenders, and documents thorough behavior and medical notes as provided. Participate in transport program operations, including traveling to our partner shelters, selecting animals to transfer in, and cleaning the transport vehicles according to protocol. Participate in rescue program operations, including traveling to our partner shelters, selecting animals to transfer out, writing rescue pleas, and cleaning the transport vehicles according to protocol. Cleans and cares for animals housed in the Lobby area. Receives and promptly distributes donations from members of the public. Works cooperatively with all departments, staff and volunteers, and provides excellent customer service both internally and externally. Maintains an organized and strategically arranged workspace. Remains positive and mission focused while under stress. Performs other tasks dutiesas assigned, as requested by the Intake Manager. Physical Requirements and Work Environment Ability to lift and transport materials weighing up to 50 pounds Must be comfortable safely driving all SPCA transport vans and Compassionate Care-A-Van, abiding by all traffic laws. Must have the ability to get along well with a variety of people, as well as demonstrate ability to handle sensitive and confidential situations and information. Ability to humanely handle and effectively communicate a wide array of animal behaviors Have a high level of manual dexterity The ability to bend and squat and stand for significant periods of time Exposure to disinfectant solutions. Subject to animal bites and scratches while handling animals Exposure to animals and animal allergens under conditions with limited alternatives available Must be comfortable driving a 26' mobile unit as necessary Must be available to work weekends and holidays as deemed necessary

Qualifications:

Associate's Degree preferred Animal care experience preferred In-depth knowledge of customer service principles and practices required Must be highly motivated, with strong communication skills and a professional manner Must be a team player and self-starter, able to work in a fast-paced environment with minimal supervision

Valid Virginia Driver's License Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Work Location:

In person