Shampoo Technician/Stylist Assistant

Description:

Job Summary :

This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.

Essential Functions:

Greets and welcomes client upon arrival to shampoo area with proper personal introduction. Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type. Informs client of specific shampoo, conditioner and treatment products along with general product knowledge. Makes client comfortable in shampoo chair. Uses towels to ensure client remains dry. Determines comfortable water temperature. Performs shampoo, scalp massage and color rinse services using current protocols. Sanitizes shampoo bowls between clients following current protocols. Applies hair treatments and hot towel treatments as directed by the hair stylist. Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department. Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation. Handles customer's questions and directs them to appropriate staff personnel. Interacts with staff in a professional manner, assisting hair departments as needed. Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary. Maintains a professional neat and clean appearance according to About Faces standards and dress code.

Knowledge, Skill & Abilities:

Enjoys working with people. Attentive to Cleanliness in the salon. Ability to effectively communicate. Detail-oriented. Friendly and organized.

Requirements:

Prior spa/salon experience helpful but not required. Customer service, communication, and interpersonal skills required. Ability to be flexible with scheduling (days, weekends, holidays). Work additional hours (within reason) during peak seasons and when requested.