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Job Description
Position Summary The Personal Assistant provides comprehensive administrative and operational support to the Director of a Cosmetology Academy. This role serves as a key point of contact for students, instructors, vendors, and prospective students while assisting with daily business operations, scheduling, communications, and special projects. The ideal candidate is highly organized, professional, customer-service oriented, and able to manage multiple priorities in a fast-paced educational environment. Key Responsibilities Executive Support Manage the Director's calendar, appointments, meetings, and travel arrangements. Coordinate and schedule meetings with staff, students, vendors, and business partners. Prepare reports, presentations, correspondence, and meeting materials. Screen phone calls, emails, and messages, ensuring timely follow-up. Assist with personal and business-related tasks as assigned by the Director. Academy Administration Support daily administrative operations of the cosmetology academy. Maintain student records, enrollment documentation, and filing systems. Assist with student onboarding and orientation processes. Monitor office supplies and coordinate purchases with vendors. Ensure compliance documents and administrative records are maintained accurately. Student & Customer Relations Respond to inquiries from prospective students regarding programs, admissions, and scheduling. Provide exceptional customer service to students, clients, and visitors. Assist with appointment scheduling for salon services offered by students. Address concerns and escalate issues appropriately. Marketing & Social Media Support Assist with social media content scheduling and posting. Coordinate marketing campaigns, promotional events, and community outreach activities. Help maintain the academy website and online listings. Track inquiries generated through marketing efforts. Financial & Operational Support Assist with invoicing, payment tracking, and basic bookkeeping tasks. Prepare operational reports and maintain spreadsheets. Support enrollment tracking and student attendance reporting. Coordinate vendor communications and service agreements. Special Projects Assist with academy events, graduations, open houses, and recruitment activities. Research vendors, products, and business opportunities. Support implementation of new systems and operational improvements. Qualifications High school diploma required; Associate's degree preferred. 2+ years of experience as an Administrative Assistant, Executive Assistant, Personal Assistant, Office Manager, or in a similar role. Experience in education, beauty, cosmetology, or salon environments preferred. Proficiency in Microsoft Office Suite, Google Workspace, and scheduling software. Strong written and verbal communication skills. Excellent organizational, multitasking, and time-management abilities. Ability to maintain confidentiality and exercise discretion. Preferred Qualifications Bilingual English/Spanish preferred. Experience supporting C-level executives. Knowledge of cosmetology, beauty, esthetics, or vocational education industries. Experience with CRM systems, social media platforms, and basic bookkeeping.