Esthetician

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Bamford Spa, a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We're currently searching for an outgoing, inspiring Esthetician whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests.

Inside Tip:

If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need.

MAIN DUTIES

The Esthetician is responsible for delivering exceptional skincare and body treatments that promote relaxation, wellness, and results-driven outcomes for guests. This role provides personalized, professional services in alignment with spa protocols, brand standards, and luxury hospitality expectations, creating meaningful and memorable guest experiences while supporting overall spa revenue and service excellence.

GENERAL DUTIES

Perform professional facial, skincare, and body treatments in accordance with established spa protocols, brand standards, and current treatment menus. Conduct thorough guest consultations to assess skin type, concerns, contraindications, and treatment goals to ensure safe and effective services. Customize treatments to meet individual guest needs while delivering a consistent, high-quality experience. Maintain complete knowledge of all spa treatments, products, equipment, and current skincare trends. Recommend, educate, and upsell appropriate treatments, packages, and retail products to enhance guest results and maximize revenue opportunities. Maintain treatment rooms, tools, and equipment in a clean, sanitized, and organized condition at all times. Accurately maintain guest treatment records while ensuring confidentiality of all personal and medical information. Communicate spa offerings, promotions, hotel amenities, and wellness programs clearly and professionally to guests. Participate in departmental meetings, training sessions, product education, and ongoing professional development. Support spa operations by assisting colleagues, special events, and guest recovery efforts as needed. Respond to guest concerns professionally and promptly, ensuring satisfaction and service recovery when required. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure compliance with hotel policies, procedures, and standards with self and colleagues. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

QUALIFICATIONS & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Valid Esthetician license as required by state or local regulations. Previous experience as an Esthetician in a luxury spa, resort, or upscale hospitality environment preferred. Strong knowledge of skincare treatments, products, equipment, and hygiene standards. Excellent guest service, communication, and interpersonal skills. Professional appearance and commitment to wellness, cleanliness, and service excellence. Ability to stand for extended periods and perform physical tasks associated with treatments. Flexible availability, including evenings, weekends, and holidays. Ability to work effectively in a fast-paced, guest-focused environment while maintaining attention to detail. Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations. Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now