Family Services Representative (part-time)

Family Services Representative (part-time) Forest Lawn Cemetery Group Buffalo, NY Job Details Part-time $31.25 an hour 1 hour ago Benefits Mileage reimbursement 401(k) Retirement plan Qualifications Customer communication Microsoft Excel Microsoft Outlook High school diploma or GED Driver's License Driving Full Job Description The Forest Lawn Cemetery Group is seeking a part-time Family Service Representative (FSR) to join our sales team in providing exceptional and compassionate service to families looking to make informed decisions for at-need and pre-need planning. Forest Lawn is a respected provider of cemetery services dedicated to helping families honor their loved ones with dignity and care. We pride ourselves on our commitment to providing excellent service and support during life's most challenging moments. The Forest Lawn Group owns and operates 13 cemeteries and a crematorium in the Western New York region. This position will initially operate out of Forest Lawn (1990 Main St., Buffalo 14208) office but may be subject to location change and service any of our cemeteries as needed or required. Family Service Representatives are responsible for the following essential job functions including but not limited to : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions Providing the highest and most respectful level of care, support and professionalism to families. Conducting sales meetings and presentations to individuals and families interested in pre-arranged burial services as well as at-need arrangements at assigned Cemetery locations. Generating leads through community involvement and networking. Follow up and referral generation from existing client families. Calling on interment orders to seek interest on additional products or services. Provide information about burial options, pricing, mausoleums, and other cemetery products. Coordination with funeral directors, cemetery staff, and other stakeholders to ensure smooth delivery of services. Assisting customers in finding lot locations on a cemetery map and providing accurate directions to the requested site or escorting the customer to the site. Occassional to frequent travel to any or all Forest Lawn Group owned and operated cemeteries. Accurate completion of contracts, insurance assignments, invoices and reports Accurate Input of data into the company software systems Continued learning and knowledge of cemetery sales processes, online pricing and inventory management. Consistently build relationships and work cooperatively with the sales and operations staff. Maintain knowledge on industry trends and regulations. Schedule General hours are Monday, Tuesday & Wednesday 8:30AM - 4:30PM Occasional evening and holiday availability to respond to customer needs. Saturday availability required, will be rotated with other staff. Estimated hours 20-28 per week. (hours may incrase slightly during our busier season) Qualifications Minimum High School diploma or equivalent combined with relevant experience Bachelor's degree or some college level education preferred Minimum of two years' experience in a business-related or sales field, funeral or cemetery sales preferred Valid NYS Driver's license and reliable transportation required.

Skills:

Ability to work efficiently and effectively in a sensitive environment Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficiency in using and learning computer programs such as CRM software and other sales tools Proficiency with

Microsoft Outlook, Word and Excel Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; stand; walk, see, use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk, see, read and hear. This position primarily operates in an office setting with controlled temperatures, the noise level is typically moderate. This position requires the ability to carry up to 20 lbs. as well as the ability to sit for prolonged periods of time using a computer and telephone. In addition, this position may require exposure to various weather conditions when showing available lots to customers, as well as driving or walking on uneven or rough terrain. Frequent travel to assigned cemeteries owned and operated by Forest Lawn as well as occasional travel to all cemeteries owned and operated by Forest Lawn. If you are passionate about supporting families during difficult times and have a knack for sales and building meaningful relationships we encourage you to apply for this rewarding position. Please submit your resume and cover letter detailing your relevant experience. Forest Lawn is an equal opportunity employer. All applicants and employees will be considered for employment or promotion without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status or any other category protected by law.

Job Type:

Part-time Pay:

$31.25 per hour

Benefits:

401(k) Mileage reimbursement Retirement plan Application Question(s): This position is part-time. Are you looking for part-time work up to est. 28 hours? Do you have reliable transportation and are you willing to travel locally? Ability to

Commute:

Buffalo, NY 14208 (Required)

Work Location:

In person