Hotel Public Space and Laundry Attendant

Job Title:

Public Area / Laundry Attendant Responsible for ensuring the cleanliness and appearance of all public areas, and to deliver an excellent guest experience while managing customer issues. Also responsible for all aspects of the hotel's laundry including collection, cleaning, folding and restocking. May also be required to handle other housekeeping duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Clean all public areas to the standards required Duties including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, and the removal and disposal of trash. Manage customer service issues quickly and effectively, and answer any guest inquiries, politely and efficiently. Undertake regular deep cleaning tasks; e.g. monthly deep cleaning and carpet shampooing Report maintenance issues to Maintenance/Engineering Department Check public areas and toilets taking remedial action where necessary Comply with hotel security, fire regulations and all health and safety legislation Carry out any other reasonable task set by the hotel's management Report any damaged or missing items to the Manager or Supervisor Maintain equipment and work areas, including key security Handle and store all cleaning agents according to set regulations Identify and report any linens found not belonging to hotel Keep laundry area organized and clean Supply an adequate amount of linens for Room Attendants to properly complete all duties Alert management and Maintenance personnel of problems and issues concerning the upkeep of the hotel Assist House Attendants and Room Attendants when necessary Clean and maintain all laundry room equipment and linens Ensure efficient and proper operation of laundry equipment Education and/or Experience At least 1 year experience in a similar capacity, preferably hotel experience. Knowledge of proper chemical handling. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.