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Assistant Spa Manager
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Benefit Management
Little Rock, AR (In Person)
Full-Time
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Job Description
We are seeking a driven, organized, and team-focused Assistant Manager to serve as the on-site lead at our medical spa, reporting to the Regional Manager and Owner.
Our medical spa specializes in advanced aesthetic and wellness treatments including injectables, laser hair removal, BBL photofacials, skin rejuvenation, microneedling, chemical peels, body contouring, hormone replacement therapy, medical weight loss, and more. The Assistant Manager is responsible for delivering on sales targets, coaching the front-of-house team, ensuring operational excellence, and taking ownership of daily clinic operations. As Benefit Management continues to grow across Arkansas, Georgia, and Missouri, this role offers a direct path into Regional Manager and multi-unit leadership opportunities.
QualificationsHigh school diploma or equivalent required; associates or bachelors degree preferredMinimum 2 years of customer-facing experience in a medical spa, healthcare, beauty, hospitality, or retail leadership settingPrior supervisory or shift-lead experience preferredComfortable directly supervising and coaching a team of 37 front-of-house and support staffProven sales record, including membership sales, package sales, or consultative closingComfortable being compensated on a performance-based model tied to clinic-wide resultsZenoti experience preferred; proficiency with comparable EMR/practice management or POS systems requiredFamiliarity with medical spa compliance basics, including HIPAA, patient documentation standards, and ensuring services are scheduled in line with Good Faith Exam requirementsStrong communication, coaching, and conflict-resolution skillsComfortable with KPI reporting, scheduling, and basic financial oversightProfessional appearance and polished demeanorAvailable to work some evenings, weekends, and to flex coverage as neededResponsibilitiesSupport the Regional Manager and Owner in achieving monthly sales, membership, and KPI targetsDrive clinic-wide revenue performance, including total sales, membership growth, and add-on penetrationLead the front-of-house team in delivering exceptional client experiencesLead daily team huddles to review sales targets, pipeline, and clinic prioritiesOpen and close the clinic, manage cash handling, and oversee end-of-day reconciliationCoach Spa Coordinators on sales conversations, scripts, add-on suggestions, and membership closingsMonitor scheduling, staffing coverage, and team productivitySupport compliance with company protocols, including GFE documentation, charting, and HIPAAMaintain accurate operational reporting in Zenoti or designated EMRAddress client concerns and escalations with professionalismPartner with clinical leadership to ensure smooth coordination between front desk and treatment roomsContribute to inventory oversight, retail merchandising, and clinic presentationBenefits May IncludeHourly base pay plus monthly commission tied to clinic-wide sales performanceEligibility to participate in membership sales productivity bonus poolEmployee discounts on treatments and productsCareer growth opportunities into Regional Manager and multi-unit rolesHealth insurance benefits at select locationsRetirement savings options at select locationsPaid training and ongoing leadership developmentSupportive and team-oriented environmentIdeal Candidates AreNatural leaders who lift their team upSales-minded and goal-orientedOrganized, dependable, and detail-focusedStrong communicators with excellent coaching instinctsCalm under pressure and great at problem-solvingComfortable with high-end clienteleTeam players who take ownershipSome evenings and weekends required. recblid 80hptrkqqo6k1p32mumkuuz749f6dz Not Specified
Our medical spa specializes in advanced aesthetic and wellness treatments including injectables, laser hair removal, BBL photofacials, skin rejuvenation, microneedling, chemical peels, body contouring, hormone replacement therapy, medical weight loss, and more. The Assistant Manager is responsible for delivering on sales targets, coaching the front-of-house team, ensuring operational excellence, and taking ownership of daily clinic operations. As Benefit Management continues to grow across Arkansas, Georgia, and Missouri, this role offers a direct path into Regional Manager and multi-unit leadership opportunities.
QualificationsHigh school diploma or equivalent required; associates or bachelors degree preferredMinimum 2 years of customer-facing experience in a medical spa, healthcare, beauty, hospitality, or retail leadership settingPrior supervisory or shift-lead experience preferredComfortable directly supervising and coaching a team of 37 front-of-house and support staffProven sales record, including membership sales, package sales, or consultative closingComfortable being compensated on a performance-based model tied to clinic-wide resultsZenoti experience preferred; proficiency with comparable EMR/practice management or POS systems requiredFamiliarity with medical spa compliance basics, including HIPAA, patient documentation standards, and ensuring services are scheduled in line with Good Faith Exam requirementsStrong communication, coaching, and conflict-resolution skillsComfortable with KPI reporting, scheduling, and basic financial oversightProfessional appearance and polished demeanorAvailable to work some evenings, weekends, and to flex coverage as neededResponsibilitiesSupport the Regional Manager and Owner in achieving monthly sales, membership, and KPI targetsDrive clinic-wide revenue performance, including total sales, membership growth, and add-on penetrationLead the front-of-house team in delivering exceptional client experiencesLead daily team huddles to review sales targets, pipeline, and clinic prioritiesOpen and close the clinic, manage cash handling, and oversee end-of-day reconciliationCoach Spa Coordinators on sales conversations, scripts, add-on suggestions, and membership closingsMonitor scheduling, staffing coverage, and team productivitySupport compliance with company protocols, including GFE documentation, charting, and HIPAAMaintain accurate operational reporting in Zenoti or designated EMRAddress client concerns and escalations with professionalismPartner with clinical leadership to ensure smooth coordination between front desk and treatment roomsContribute to inventory oversight, retail merchandising, and clinic presentationBenefits May IncludeHourly base pay plus monthly commission tied to clinic-wide sales performanceEligibility to participate in membership sales productivity bonus poolEmployee discounts on treatments and productsCareer growth opportunities into Regional Manager and multi-unit rolesHealth insurance benefits at select locationsRetirement savings options at select locationsPaid training and ongoing leadership developmentSupportive and team-oriented environmentIdeal Candidates AreNatural leaders who lift their team upSales-minded and goal-orientedOrganized, dependable, and detail-focusedStrong communicators with excellent coaching instinctsCalm under pressure and great at problem-solvingComfortable with high-end clienteleTeam players who take ownershipSome evenings and weekends required. recblid 80hptrkqqo6k1p32mumkuuz749f6dz Not Specified