Office Manager - Medical Spa and Wellness Center

Benefits:

Bonus based on performance Employee discounts Flexible schedule Paid time off Profit sharing Center Manager | 4Ever Young Gilbert 4Ever Young Gilbert is hiring a high-energy Center Manager to lead the day-to-day operations of our high-touch aesthetics and wellness clinic. We are a rapidly growing practice offering injectables, esthetics, hormone therapy, peptides, and weight management. The Center Manager will run the floor — owning the team, the patient experience, the revenue plan, and the systems that make all of it work. This is a true leadership role with real authority and clear ownership and direct impact on our profitability. Key Responsibilities Leadership & Team Performance Own the

Floor:

Lead, schedule, coach, and retain a high-performing team of providers (PAs, NPs, Aestheticians, RNs, MAs) and front desk staff.

Drive Accountability:

Run daily huddles, weekly team meetings, and one-on-ones to provide relentless feedback and keep everyone aligned to sales messaging.

Admin & Compliance:

Enforce brand standards, manage bi-weekly payroll/commissions, and ensure bulletproof HIPAA compliance and charting. Operational Excellence Optimize the

Engine:

Maximize the weekly patient schedule for peak provider efficiency and smooth patient flow. Lead from the

Front:

Act as the lead presence at the front desk, obsessed with delivering a \"world-class\" customer experience.

System Mastery:

Serve as the center expert for our EMR (Zenoti), tracking metrics and relaying accurate sales data to ownership.

Inventory & Logistics:

Manage vendor relationships, track product inventory, place supply orders, and conduct tight regular audits.

Sales & Brand Growth Execute Campaigns:

Coordinate marketing, social media, paid ads, referral programs, and in-center member events. Be the Face of the

Brand:

Proactively drive local business partnerships, attend events, and hunt for growth opportunities. Hit the

Numbers:

Implement pricing strategies, smash weekly sales/appointment goals, and fire up the team to hit targets.

What We Are Looking For Experience:

3+ years of management experience in a med spa, plastic surgery, dermatology, dental clinic, or high-end hospitality/specialty retail.

Data-Driven:

Financially fluent. Comfortable reading a P&L, tracking weekly revenue, and calibrating staffing to demand.

Player-Coach Mindset:

You hold standards, run a tight room, lean into hard conversations, and dive deep into the details when needed.

Customer-Obsessed:

A deep, unshakeable belief that patients are the heart of the business.

Tech Savvy:

High comfort with EMR/scheduling systems (Zenoti experience is a massive plus).

Elite Communicator:

Sharp written and verbal skills, seamlessly moving between ownership, medical providers, and patients.