Spa Manager

Spa Manager Hand and Stone Hollywood

• 3.1 Hollywood, FL Job Details Full-time $60,000
• $70,000 a year 4 days ago Benefits 401(k) Paid time off Free massages 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Management Sales Sales management Microsoft Office Leadership Full Job Description Hand & Stone Massage and Facial Spa
• Hollywood, FL $60,000
• 70,000 Base Salary $10,000
• 15,000 Annual Performance Bonus Opportunity Lead the Team.

Grow Membership. Drive the Business. Hand & Stone Massage and Facial Spa in Hollywood is seeking an experienced Spa Manager who can grow membership and sales, strengthen daily operations, recruit and develop a high-performing team, and take ownership of the spa's results. This is a hands-on leadership position for someone who understands a membership-based business model and knows how to turn goals into consistent daily execution. Experience managing a Hand & Stone, Massage Envy, membership-based spa, fitness studio, wellness business, salon, or high-volume retail location is strongly preferred. The right leader will be visible, organized, sales-driven, accountable, and confident coaching a team while creating an environment where guests and employees feel supported and valued. Compensation and Benefits Base salary of $60,000

• 70,000 , based on experience $10,000
• 15,000 annual performance bonus opportunity Paid time off Employer-sponsored 401(k) with employer matching Management training and ongoing leadership support Complimentary massage or facial each month Employee discounts on services and retail products Growth opportunities within a multi-location organization Membership and Sales Leadership Drive membership sales, conversion, retention, and net membership growth Reduce cancellations through effective retention and follow-up strategies Coach the front desk team on consultations, objection handling, follow-up, and closing Increase service, retail, enhancement, gift card, and package sales Set clear daily, weekly, and monthly goals Review performance reports and use data to improve results Ensure prospects, missed calls, leads, and former guests receive timely follow-up Create and execute local grassroots marketing initiatives Operations and Financial Performance Oversee all daily spa operations Manage staffing, schedules, payroll controls, and labor productivity Maximize Massage Therapist and Esthetician schedule utilization Minimize unfilled appointment time and lost revenue Monitor conversion, prebooking, repeat visits, average ticket, retail, and guest retention Maintain accurate inventory controls for retail and professional products Ensure proper cash handling, deposits, opening, and closing procedures Maintain a clean, safe, professional, and brand-compliant spa Resolve guest concerns promptly and professionally Ensure compliance with company policies and applicable laws and regulations Leadership, Recruiting, and Accountability Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians Train and coach front desk team members and emerging leaders Conduct regular performance conversations and follow through on action plans Address poor performance, attendance issues, and policy violations promptly Build a positive, professional, accountable, and sales-focused culture Motivate the team while maintaining clear standards Lead by example and remain visible during peak appointment and sales periods What Success Looks Like A successful Spa Manager will: Consistently grow membership sales and net membership Improve conversion, prebooking, retention, and average ticket Maintain productive Massage Therapist and Esthetician schedules Build and retain a reliable, well-trained team Recruit proactively before staffing becomes an emergency Control payroll, inventory, and operating expenses Maintain high guest satisfaction and strong online reviews Communicate clearly and provide accurate reporting Take ownership of results and follow through consistently Qualifications Minimum of three years of management experience in a sales-driven business preferred Hand & Stone, Massage Envy, or membership-based spa experience strongly preferred Proven experience growing sales, memberships, conversion, or client retention Experience managing and developing a team of approximately 25-40+ employees Strong leadership, coaching, accountability, and conflict-resolution skills Experience with recruiting, scheduling, payroll, inventory, and performance management Comfortable reviewing reports and using data to make business decisions Strong organizational, communication, and follow-through skills Proficiency with Microsoft Office and business-management systems Zenoti experience is a strong plus Bilingual English and Spanish is a plus Schedule Requirements This is a full-time, in-person leadership role requiring availability based on business needs, including: Evenings Weekends Peak appointment and sales periods Some holidays as needed This is not a Monday-through-Friday office position.

Leadership visibility during the spa's busiest periods is essential. Join a growing Hand & Stone organization where you will have the support and opportunity to build a strong team and directly influence the success of the business. Apply today and include specific examples of how you have increased membership, sales, conversion, retention, or operational performance in a previous role.

Job Type:

Full-time Pay:

$60,000.00

• $70,000.

00 per year

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off Retirement plan Application Question(s): Have you managed a Hand & Stone, Massage Envy, or another membership-based spa, wellness, fitness, salon, or retail business? Have you been directly responsible for membership sales, conversion, retention, and cancellation goals? Have you been responsible for recruiting, interviewing, hiring, scheduling, payroll, inventory, and employee performance management? What is the largest team you have directly managed? Are you available to work evenings, weekends, peak sales periods, and holidays based on business needs? Please describe one specific example of how you increased membership, sales, conversion, retention, or revenue in a previous role. Include the starting result, what actions you took, and the final measurable outcome. Please describe your experience recruiting and retaining service providers or sales employees. What steps did you take when an employee was not meeting expectations? Which performance metrics have you personally managed?

Experience:

management: 2 years (Required)

Work Location:

In person