Spa Coordinator

Spa Coordinator The Setai - 3.8 Miami Beach, FL Job Details Full-time 1 day ago Benefits Paid jury duty Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Bereavement leave Life insurance Referral program Qualifications Record keeping Report writing Spa experience Maintaining an organized workspace Resort Guest relations Financial transaction processing Phone communication Inventory management Salon software Greeting customers Mid-level Administrative experience Cleaning Productivity software Appointment scheduling Escalation handling 2 years Communication skills Retail sales Client interaction via phone calls Full Job Description Spa Coordinator The Setai, Miami Beach Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location. The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers. A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife. Position Overview We are seeking an experienced Spa Coordinator to join our award-winning team. The Spa Coordinator is the first point of contact for our guests and is responsible for creating a warm and welcoming atmosphere. This role ensures seamless daily operations, assists guests with reservations, and supports the Spa team in delivering exceptional service that reflects The Setai's reputation for elegance and excellence. Responsibilities Greet and assist guests with courtesy and professionalism, ensuring a memorable spa experience. Manage reservations, scheduling, and confirmations for spa treatments and services. Answer phone and email inquiries promptly, providing accurate information about spa services, promotions, and policies. Coordinate with therapists and attendants to ensure smooth daily operations and timely guest service. Handle billing, payments, and accurate posting of charges to guest accounts. Maintain cleanliness and organization of the spa reception and guest areas. Monitor and manage inventory of spa products and supplies, assisting with retail sales. Assist with administrative duties, including report preparation and maintaining guest records. Resolve guest concerns with discretion and professionalism, escalating issues to management when needed. Support Spa Management with special projects, promotions, and guest recognition initiatives. Qualifications Minimum of 2 years of experience in a luxury resort or spa environment. Exceptional communication and organizational skills. Articulate, polished, and eloquent in both verbal and written presentation. Ability to multitask effectively while maintaining composure under pressure. Proficient in Microsoft Office and spa management/reservation software (prior experience with Book4Time or similar is preferred). Professional, welcoming, and guest-focused demeanor. Ability to stand for extended periods. Flexible schedule availability, including weekends and holidays. What We Offer The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefit package for all full-time employees, including programs unique to our hotel: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term Disability Insurance Retirement Plan - 401(k) Program Generous Paid Time Off Program Bereavement Pay Jury Duty Pay Food & Beverage Discounts Spa Discounts Employee Referral Program Duty Meals Uniforms & Maintenance of Uniforms Parking privileges are not offered with this position. This is a non-management position This is a full time position