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Spa Manager
Job
Massage Envy East Kendall
Miami, FL (In Person)
$45,000 Salary, Full-Time
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Job Description
At Massage Envy in East Kendall, we have been around for over 8 years, we have around 1,200 members, and we perform over 1,100 services a month. We are looking for an Assistant Manager that will help us continue growing our location. We Help People Feel Their Best! We believe that total body care is an integral part of everyone's well-being journey and we are grateful for the opportunity to help others. We strive to earn the trust of our clients by providing exceptional service and we actively recognize our valued team members as the cornerstone of our success. Training for this position will be held in Miami Lakes/Kendall, for the first 4 weeks. Duties include : Help Business Manager oversee and manage the daily operations of the clinic. Assists Front Desk Associates in meeting all membership and retail sales goals. Responsible for achieving person membership and retail sales goals. Manage sales associates and massage therapy staff while Business Manager is out of the location. Train, monitor and coach performance of Front Desk Associates. Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships. Maintain professional and impeccable clinic environment for employees and members/ guests. Experience required : Management, marketing and sales experience in service/ retail industry. Ability to identify and problem solve, set expectations and goals and delegate. Ability to effectively communicate expectations to staff. Able to communicate information to Business Manager. Proficiency in generating membership and retail sales goals and interpreting trends in sales reports. Excellent trainer and motivator. Bilingual (Spanish/English) required.