Salon Coordinator/Receptionist

Salon Coordinator/Receptionist Focas Hair Salon Saint Charles, IL Job Details Part-time | Full-time From $15 an hour 1 day ago Benefits Employee discount Qualifications Visual merchandising Salon software Intake Decision making Merchandising display arrangement Guest services

Full Job Description Full Job Description Purpose:

The purpose of the part time Front Desk Coordinator is to ensure customers feel appreciated and valued whether they call or enter our salon. They are responsible for delivering a positive and friendly interaction every time. They are customer advocates whose purpose is to exceed their expectations and make each customer's salon experience seamless and to their liking.

Experience:

Receptionist, salon/spa experience, retail and computer skills preferred. The Front Desk Coordinator performs an essential role in the salon's overall performance and day-to-day operations.

Responsibilities include:

Manage the salon's appointment book optimally Open and/or close the salon, balancing register in the morning and evening Answering the phone - following guidelines Booking appointments for customers Inputting information from intake forms into system Following procedure when checking each customer in and out of the salon Collects payment for services Checks salon voicemail and calls back all customers. Confirm appointments for customers that don't have an email or SMS Merchandising retail products, and manages bags for retail product sales Refills all collateral, studio forms, refreshments, organizes magazines in the reception. Counting drawer at the beginning of a shift and completing end of day deposits. Also responsible for coordinating each customer's service, evaluating their experience, and offering a solution should it be less than they expected.

Job duties include:

Making customers feel welcome at all times Answering questions by providing information on the salon and it's services Offers product recommendation made by service provider to each customer Accurately entering customer information into their profile on POS system. Serving as a liaison between customers and all service providers Engaging customers and making them feel comfortable in the waiting area Offering customers our great line of retail products Supports marketing efforts by participating and/or promoting Compliment customers and inquire about their experience at checkout Exercises good judgment when solving issues

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount

Work Location:

In person