Salon Coordinator

Salon Coordinator Anita Kurl Salon Boston, MA Job Details Full-time $23 - $28 an hour 1 hour ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Referral program Qualifications Microsoft Word Microsoft Excel Email management Customer returns handling Inventory management Writing skills Productivity software Office management Appointment scheduling Phone etiquette Technical Proficiency Full Job Description

ABOUT ANITA KURL SALON

Anita Kurl Salon is a boutique curly and textured hair specialist salon in Boston's South End. We are a focused, skilled team dedicated to helping our clients understand, love, and care for their natural hair — and we take that work seriously. Our salon operates at a high standard, for our clients, for our team, and for the experience we create every single day. We are growing, and we are looking for the right person to grow with us.

THE OPPORTUNITY

We are not hiring someone to sit at a front desk. We are hiring someone to own the operational foundation of a fast-moving, detail-driven boutique salon. If you thrive in environments where precision matters, where no two days are identical, and where your work directly shapes the client experience and business performance — this role was built for you. The Salon Coordinator at Anita Kurl is the person clients trust when they walk in, the person stylists rely on to keep the day running, and the person management counts on to make sure nothing falls through the cracks.

WHAT YOU WILL OWN THE CLIENT EXPERIENCE

Own the complete client experience from arrival to departure — not just the moments at the front desk. Greet clients by name. Know their service and stylist before they reach the desk. Make every client feel seen and taken care of. Execute check-in and check-out in Boulevard with accuracy — add-ons, products, referral discounts, gift cards, and account credits handled correctly every time. Execute the Three P's at every checkout without exception: Pre-Book, Promote the referral program, Product conversation.

APPOINTMENT MANAGEMENT & FINANCIAL SYSTEMS

Book and manage the schedule using Smart Booking principles — the right service, the right stylist, no unnecessary gaps. Apply the 24-Hour Cancellation Policy with consistency and professionalism, including late cancellation fees, no-show charges, and full client profile documentation. Process refunds, credits, voids, gift cards, and adjustments accurately and independently for routine situations. Complete the Weekly Review every week — financial summaries, payroll reports, follow-up call lists, and inventory sections, all in full.

INVENTORY CONTROL

Receive, count, label, and stock inventory weekly. Physical counts must match Boulevard — always. Execute biweekly product orders across all vendors with accuracy: Masello, Innersense, Salon Centric, Paramount, Tangle Teezer, Woven Royal, and Uline. Onboard new products into Boulevard and Wix correctly. Discontinue products cleanly. Process all exchanges and returns according to salon policy.

DAILY OPERATIONS & SALON STANDARDS

Execute opening and closing procedures fully, at the same standard every day, without oversight. Hold the operational environment together throughout the day — the front desk stays organized, issues are resolved in real time, and the team has what they need. Lead the daily apprentice task program: assign, check, and confirm completion to the Anita Kurl standard.

WHAT WE ARE LOOKING FOR

Someone who operates with ownership, not just task completion. You notice what needs to be done before being asked. A communicator who writes and speaks professionally, keeps notes current, and never leaves a client or colleague without follow-through. Detail-oriented and systems-minded. You retain information, follow multi-step procedures accurately, and understand why every step matters. Reliable, on time, and consistent. Our clients and team depend on this role to show up at the same standard every single day. Comfortable with technology. Boulevard proficiency is required within the first 90 days. Proficiency in Microsoft Word and Excel is required from day one. Discreet and professional. This role handles sensitive client and financial information. Discretion is a condition of the job, not a bonus quality. Someone who understands that this role is not entry-level. The expectations are high because the impact is real.

COMPENSATION

This role pays $23.00 to $28.00 per hour. Starting rate is determined by demonstrated experience and is calibrated through our pre-screening, interview, and shadow day process. The top of the range is reserved for candidates with a proven track record of operating salon systems independently, completing weekly reconciliations accurately, and leading a small team. In addition to hourly pay, this role includes 10% commission on every retail product sold during your shift.

FULL BENEFITS PACKAGE

We invest in the people who commit to this role.

Here is the full picture:

MEDICAL COVERAGE

: Full medical coverage included.

DENTAL COVERAGE

: Full dental coverage included.

VISION COVERAGE

: Full vision coverage included.

SHORT & LONG-TERM DISABILITY

: Both STD and LTD coverage included.

PAID VACATION

: Time away that is planned, respected, and part of how we take care of our team.

PRODUCT COMMISSION

: 10% commission on every retail product you sell.

COMPLIMENTARY SERVICES

: Hair services on us as part of your employment. 50%

PRODUCT DISCOUNT

: Half off all salon retail products for as long as you are part of the team.

BUSINESS MANAGEMENT TRAINING

: Direct exposure to how a boutique salon business actually runs — systems, financials, and operations.

REAL GROWTH POTENTIAL

: A clearly defined path to the Salon Manager role. The right person grows with the business.

GROWTH PATH

The Salon Coordinator role is the direct path toward the Salon Manager position for the right person. Demonstrated mastery across all four pillars, system ownership, and leadership maturity are what open that conversation. Advancement is earned, not assumed. Final decisions rest with management.

HOW TO APPLY

Email your resume to:

Subject Line:

Salon Coordinator Application — [Your Name] Skip the template cover letter — write a short note that tells us why this role and this salon are the right fit for you right now. Be specific. We read every application.

Pay:

$23.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Office management: 1 year (Required)

Work Location:

In person