Nest Spa Assistant Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Spa Assistant Manager assists the Director and Manager of Spa and Wellness in overseeing the successful daily operations of the Spa.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Scheduling of Spa Service Providers and Spa Coordinators Respond to time-sensitive guest requests for spa appointments Maintain backbar and locker room inventory and place orders as needed Oversee all aspects of Providers and Coordinators, including: o Maintain proper staffing, including hiring and efficient scheduling of providers and coordinators according to established budget guidelines and demand o Onboard and train new provider and coordinator staff according to SOPs o Write, implement, and update new provider and coordinator SOPs o Ensure accuracy in appointments, scheduling, balancing, and schedules o Conduct semi-annual performance reviews in conjunction with the spa manager o Ensure all therapist license are current and team is on track to achieve all required CE credits. o Ensure all spa team members complete required compliance training annually Oversee daily operations of the pool experience Interact with guest to ensure Blackberry standards, assist with guest issues, and write Cat-Cs as needed. Work with Facilities team to ensure Spa is clean and ready for guests every day Maintain common area guest supplies (locker rooms, fitness, pool, lounge) in conjunction with the spa manager Maintain respectful working relationships with other departments Work at the desk and the retail area welcoming and interacting with guests and leading by example Motivate the team and enforce policies and procedures Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials Keep the whiteboard in the breakroom updated with left to sell numbers, team members on the best report, best report number, and any upcoming events Keep the calendar in the breakroom updated with team member birthdays and groups Organize team outings in conjunction with the spa manager Manage the best report breakdown by team member Submit maintenance or IT work orders as needed Conduct weekly housekeeping and maintenance walkthroughs of the spa Serve as Manager on Duty Must comply with all company policies and procedures. Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests. Must have the flexibility to work weekends and holidays.

SUPERVISORY RESPONSIBILITIES

Supervision of Service Providers and Coordinators in conjunction with the Spa Manager EDUCATION and

EXPERIENCE

Three years of management experience required; spa experience preferred High School Diploma or equivalent

LANGUAGE SKILLS

Must have excellent verbal skills Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

Basic knowledge and understanding of math

REASONING ABILITY

Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

Be able to lift up to 35 lbs. Be able to operate a company vehicle or golf cart safely. Be able to stand for long periods.

WORK ENVIRONMENT

Must be able to work in a calm and quiet spa setting