Massage Therapist Success Manager

Massage Therapist Success Manager PRESS Modern Massage - 3.0 New York, NY Job Details Part-time | Full-time $26 - $31 an hour 1 hour ago Benefits Paid training Paid time off Free massages 401(k) matching Employee discount Opportunities for advancement Flexible schedule Paid sick time Qualifications Employee onboarding Teamwork Spa experience Operations management Employee retention Managing hospitality teams Mid-level Full cycle recruiting Team development Key Performance Indicators Talent pipeline development Team management Performance Improvement (PI) Implementing HR recruitment processes Candidate sourcing Benchmarking Cross-functional collaboration Onboarding process management Communication skills Staffing management Cross-functional communication Overseeing training Staff development Hospitality management Performance evaluation Full Job Description About PRESS Modern Massage PRESS Modern Massage has 5 NYC locations and focuses on delivering high-quality, clinically driven massage in a clean, elevated, and consistent environment. As we grow, we are building stronger systems around therapist performance, retention, hiring, and development. We are looking for a dedicated leader to help drive that next phase. About the Role We are hiring a Massage Therapist Success Manager to lead therapist hiring, onboarding, performance, and development across our studios. This is a people management and operations role , not a massage therapy role, you do not need to be a licensed massage therapist, however that is a plus! You will oversee a team of 70+ therapists, ensuring we are: Hiring high-quality talent Setting therapists up for success from day one Holding clear performance standards Actively coaching and developing the team This role requires a strong in-studio presence , high accountability, and the ability to balance supportive coaching with direct performance management . Schedule & Structure 3-4 days per week, in-studio Part-time to start, with potential to grow into full-time Must be available for some nights, weekends and holidays. Core Responsibilities 1. Hiring, Staffing & Onboarding Own therapist hiring process from interview through offer Ensure studios are properly staffed based on business needs Partner on sourcing strategy and pipeline management Oversee and improve onboarding experience for all new hires Ensure new therapists are set up for success within their first 90 days Track and improve new hire success metrics (retention, rebooking, performance benchmarks) 2. Team Performance Management Own therapist performance metrics, including retention and rebooking Monitor performance across locations Identify high performers and team members needing support Lead performance conversations and implement improvement plans (PIPs) Ensure consistent follow-up and accountability across all locations 3. Coaching, Training & Development Manage and evolve therapist coaching and development programs Coach therapists on client communication, treatment planning, and rebooking Reinforce training standards and ensure consistency across all studios Conduct structured check-ins (30, 60, and 90 days for new hires, and yearly reviews) 4. In-Studio Leadership Act as a visible, present leader across all studio locations Support therapists in real time and address day-to-day challenges Reinforce company standards, policies, and client experience expectations Maintain a high-performance, professional, and accountable team culture 5. Performance Systems & Accountability Own and maintain therapist performance on a weekly basis Track retention, rebooking, and utilization trends Ensure performance processes (check-ins, coaching, PIPs) are executed consistently Identify patterns and bring forward solutions to improve team performance 6. Cross-Functional Collaboration Partner with leadership on hiring strategy, onboarding improvements, and training initiatives Help evolve systems and processes as the company scales Act as a key bridge between therapists and leadership What We're Looking For 2+ years of high-end hospitality experience managing a team (spa, wellness, luxury service environment strongly preferred) Proven experience in hiring, onboarding, and developing team members Background in performance management, coaching, and accountability Excellent communication and interpersonal skills Highly organized and detail-oriented Proactive and self-directed. Able to identify problems and take action Comfortable giving direct feedback and holding team members to high standards Willingness to work nights, weekends and some holidays as part of a studio-based leadership role What Success Looks Like in This Role Studios are fully staffed with high-quality therapists New hires ramp quickly and meet performance expectations within 90 days Therapists consistently improve in retention and rebooking performance Underperformance is addressed quickly with clear coaching and follow-up Strong, consistent leadership presence across all studios Performance systems are executed consistently and effectively Compensation $26-$31/hour for part-time , based on experience Opportunity for growth into a full-time leadership role High-impact position with clear path for advancement as the company scales Why Join PRESS Be part of a growing company with strong leadership and clear direction Opportunity to lead and develop a large, dynamic team High-impact role with real ownership and visibility Direct influence on hiring, performance, and company growth If you're a strong people leader who enjoys managing teams, improving performance, and building systems that scale, we'd love to hear from you.

Pay:

$26.00 - $31.00 per hour

Benefits:

401(k) matching Employee discount Flexible schedule Free massages Opportunities for advancement Paid sick time Paid time off Paid training

Work Location:

In person