Manager of Spa Operations

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Spa At The Hotel Hershey, affectionately known as the Chocolate Spa® because of its signature chocolate treatments, is a full-service European-style spa. The Spa At The Hotel Hershey features 30,000 Sq. Ft of relaxation space, including 55 treatment rooms, and breathtaking views of the majestic gardens. This position is responsible for the overall day-to-day operations of The Spa at The Hotel Hershey. The Spa Operations Manager must direct all efforts toward guest satisfaction, the achievement and maintenance of The Hotel Hershey standards, and profit maximization. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties (Duties marked with an asterisk are essential functions of this job): Oversee the daily operations of the Spa to ensure optimal performance in all areas including conducting daily walk-throughs of the Spa facility and team meetings with areas of responsibility.

• Interview, hire, train, and supervise all Spa staff. Administer annual performance appraisals.
• Oversee the monthly and bi-monthly professional and retail inventory counts and inventory levels within the Spa. Purchase and maintain product supply and equipment at the highest possible level.
• Oversee all in-house training and maintain operation manuals, policies, and procedures for all support staff. Complete inspections of employees' assigned areas and duties/performance to maintain quality and consistency.
• Assist the Spa Director with annual budget and special projects.

Stay current on professional developments within the spa industry. Assist with Spa events at other HE&R locations (Hershey Country Club, Hersheypark, Hershey Lodge). Perform other duties as assigned.

Qualifications:

18 years of age or older Completion of high school or GED Minimum of 3 years of related experience Industry Experience - Spa, Hospitality/Tourism Minimum of 3 years of supervisory experience Massage Therapist Certification or Esthetician/Cosmetologist Certification Must attend and successfully pass a CPR and First Aid training course Post-Employment - Must obtain

RAMP Certification Knowledge, Skills, and Abilities:

Skilled in the use of Google Workspace.

Job Demands:

While performing the duties of this job, the employee is required to: Finger Dexterity Frequent (34-66%) Hand/Eye Coordination Constant (>67%) Bending Frequent (34-66%) Sitting Frequent (34-66%) Standing Constant (>67%) Walking Constant (>67%) This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). This job regularly requires verbal communication of detailed information to others either by phone or in person. Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.