Salon Coordinator - Client Services

Salon Coordinator - Osgood O'Neil Salon Are you a master of first impressions with a passion for the beauty industry? Must have high-end luxury customer service experience. If you can pair a genuine smile with the ability to multitask in a fast-paced, luxury environment, you may be the perfect fit for Osgood O'Neil Salon . We are looking for a reliable, high-energy individual to join our front-of-house team and serve as the heartbeat of our salon operations. The Role As a Salon Coordinator, you are more than a receptionist—you are a brand ambassador. You will manage the guest experience from start to finish, ensuring every client feels welcomed, informed, and pampered.

Key Responsibilities:

Guest Relations:

Greet every guest with warmth and professionalism; manage check-in/check-out seamlessly.

Expert Guidance:

Educate guests on our premium product lines, including Davines and Oribe .

Strategic Scheduling:

Handle high-volume calls with courtesy, managing complex calendars and prioritizing "pre-booking" to support our stylists' growth.

Operational Excellence:

Utilize Point of Sale (POS) software for transactions, maintain a balanced cash drawer, and ensure daily reports are 100% accurate.

Salon Support:

Maintain a pristine, organized facility and assist floor staff and management with daily operational needs.

What Success Looks Like Happy Guests:

Clients leave feeling satisfied, well-educated on products, and excited for their next visit.

Team Reliability:

You are the "go-to" person your team can count on during the busiest hours.

Pristine Environment:

Your workspace and the retail gallery remain in "photoshoot-ready" condition.

Position Requirements Experience:

Previous customer service experience is a must.

Availability:

Full-time (40 hours/week). Must be available for evening and weekend shifts (including shifts past 7:00 PM and 8:00 PM).

Physicality:

Ability to stand for long periods and navigate stairs comfortably.

Tech-Savvy:

Comfortable learning and using salon booking and POS software.

Compensation:

Starting hourly rate is negotiable based on your level of experience. What We Offer We value our employees and provide a robust benefits package for full-time staff:

Health & Wellness:

Medical, Dental, and Vision insurance.

Security:

401K plans and Employer-Sponsored Life Insurance.

Work-Life Balance:

Paid Time Off (PTO).

Perks:

Generous discounts on world-class products and salon services. 7OL0mroNgN