Office Manager — Medical Spa & Wellness Clinic

Base pay $18

• 22/hr with a structured performance bonus program — top performers earn up to $10,000 in additional annual compensation.

Full bonus details provided at interview.

GOOD REST MED SPA

• PAYSON,UTAH
• VETERAN-OWNED Office Manager Full-Time
• On-Site
• Leadership Role Sleep Medicine
• TMJ & Wellness
• Medical Aesthetics
• Contrast Therapy

ABOUT THE PRACTICE

We're not a typical med spa. Good Rest Med Spa is a veteran-owned wellness practice in Payson, Utah, built on the belief that rest is the foundation of radiance. We specialize in sleep medicine, TMJ treatment, NightLase laser therapy, injectables, hair restoration, medical esthetics, massage, and contrast therapy — and we take every one of our clients seriously. We're growing fast. Our team is tight-knit, mission-driven, and high-performing. We need a leader who can match that energy, hold the standard, and make sure everything behind the scenes runs as beautifully as the experience we deliver in the treatment room.

THE ROLE

More than managing. You're building something. The Office Manager at Good Rest is the connective tissue of this practice. You're not just keeping things running — you're driving growth, protecting the client experience, and making sure our owners can focus on clinical excellence and vision. You'll own the numbers, lead the team, represent the brand, and ensure that every system hums. This is a role for someone who can walk into a busy day, see exactly what needs to happen, make it happen within their hours, and leave the job at the door when they go home. No overtime mentality. No drama. Just calm, confident execution. "Rested is Radiant™ — and so is the person leading our team." We want someone who radiates the same care, confidence, and calm we promise our clients. If you walk through the door and the whole team breathes easier — you're our person.

RESPONSIBILITIES

What you'll own every day.

• Drive daily and weekly schedule fill rates; proactively fill gaps through outbound calls, texts, and waitlist management
• Manage all inbound client inquiries — respond quickly, convert to booked appointments, and track results
• Ensure 100% point-of-service payment collection; zero deferred balances; zero day-sheet discrepancies
• Lead membership and package presentations at every appropriate touchpoint
• Oversee the daily Google Review request process and monitor reputation metrics
• Coordinate social media content — capture photos/videos from daily operations for the marketing team
• Resolve client complaints with empathy and authority — same-day resolution is the standard
• Submit daily and weekly KPI reports; flag any issues to clinical director immediately
• Hire, train, and hold staff accountable — uphold practice culture, SOPs, and client experience standards
• Manage scheduling software (Boulevard), communications platforms, and vendor relationships
• Maintain HIPAA compliance, documentation accuracy, and clinical support protocols
• Anticipate operational needs; keep supplies stocked, systems functional, and the team informed
• Represent the brand at community events and referral-building opportunities
• Serve as the first and last line of defense for team morale, client satisfaction, and operational excellence
• Lead monthly team meetings and quarterly spa trade days
• Oversee and manage the Esthetic and Massage apprenticeships
• Maintain a clean working environment (supervise laundry, cold plunge and sauna management, etc.)
• Submit payroll on a bi-weekly basis

PERFORMANCE METRICS

You'll be measured on what matters. You won't wonder if you're doing a good job — you'll know. These are the KPIs you'll track and own:

SCHEDULING & CAPACITY

• Daily & weekly fill rate (%)
• Clients seen per day
• New appointments booked
• Slots filled from waitlist
• No-shows & cancellations

OUTREACH & CONVERSION

• Outbound calls made
• Outbound texts sent
• New client inquiries received and responded to
• Inquiry-to-booking conversion rate
• New clients acquired

REVENUE & COLLECTIONS

• Total payments collected
• Point-of-service collection rate
• Deferred balances
• Memberships presented & enrolled
• Packages sold

REPUTATION & CULTURE

• Google Review requests made and received
• 100% Same-day complaint resolution rate
• Social media content produced

WHO YOU ARE

Character is the qualification. Skills can be taught. These can't. We're looking for someone who embodies all of the following — not most of them. If you're invited to interview, bring your favorite pillow — it tells us something about you before you say a word: Balanced You see the big picture and catch the small details — and you act on both without being asked. A Safe Space Employees and clients trust you with real things. You hold it in confidence, defend when needed, and never spread what you hear. Kind and Confident Warmth isn't weakness here. You lead with hospitality and hold your ground with grace. Magnetically Positive People feel better when you walk in. You radiate joy, self-confidence, and genuine love for the people around you. Empathetic and Strong You find solutions that honor both the person in front of you and the business behind you. You don't fold — and you don't bulldoze. Time-Efficient You get everything done in the hours you're given. Work stays at work. You don't need overtime to keep up — you're simply that organized. Unimpeachable Integrity You do the right thing when no one's watching. You say what you mean and mean what you say. Full stop. Creative and Visionary You're full of ideas. You catch our mission quickly and know instinctively how to carry and amplify it. Decisive Under Pressure When things get hard, you get calm. You think clearly, decide confidently, and keep the team steady. Accountable You own your numbers, your decisions, and your mistakes — and you never blame the circumstance. Health Conscious You live what we sell. Wellness isn't just a job description for you — it's a lifestyle you genuinely believe in. Open-Minded and Adaptable You don't get rattled by change. You stay curious, pivot fast, and bring your team along with you.

QUALIFICATIONS

What we're looking for on paper.

REQUIRED

✓ 2+ years experience in a medical, spa, dental, or healthcare office management role ✓ Proven track record managing scheduling, collections, and team performance ✓ Proficient with scheduling or practice management software (Boulevard experience a plus) ✓ Strong verbal and written communication skills ✓ Experience managing and developing a small team ✓ Comfortable with KPI tracking, daily reporting, and accountability systems ✓ HIPAA awareness and commitment to confidentiality

PREFERRED

✓ Background in wellness, aesthetics, or integrative medicine ✓ Experience with outbound sales or membership-based business models ✓ Familiarity with Google Business reputation management ✓ Social media content capture or coordination experience ✓ Multilingual communication skills (Spanish a plus) ✓ Event coordination or community outreach experience

COMPENSATION & BENEFITS

What we offer.

EMPLOYMENT TYPE

Full-Time SETTING On-Site, Payson

UT PERKS

Service Discounts CULTURE Veteran-Owned Compensation commensurate with experience. Details discussed during interview. Performance incentives available tied to KPI achievement.

APPLY NOW

Ready to lead something worth leading? Send your resume and a brief note telling us who you are — not just what you've done. We want to know what drives you.

Apply at:

info@goodrestmedspa.com

Pay:

$18.00

• $22.

00 per hour

Benefits:

Employee discount

Work Location:

In person