Client Service Representative / Administrative Assistant (Equine Veterinary Clinic)

Position Overview:

We are seeking a highly professional, detail-oriented Client Service Representative / Administrative Assistant to join our established and growing equine veterinary practice. This role is best suited for an individual with a strong horse background who thrives in a fast-paced medical environment and takes pride in delivering exceptional client service. This is not an entry-level position--we are looking for someone who is dependable, proactive, and interested in developing a long-term career within the veterinary field.

Key Responsibilities:

Serve as the primary point of contact for clients, delivering a polished and efficient service experience Manage a high volume of incoming phone calls, including: Appointment scheduling Client inquiries and education Triage of urgent and emergency situations Coordinate daily appointment flow across multiple veterinarians and technical staff Accurately process payments and maintain financial records Maintain precise and up-to-date client and patient records within practice management software Manage email and mail correspondence in a timely and professional manner Ensure the reception and client areas reflect a clean, organized, and welcoming environment Contribute to the overall efficiency and professionalism of daily hospital operations

Required Qualifications:

Hands-on experience working with and around horses (required) Proven customer service experience in a professional setting Excellent communication skills (phone, written, and in-person) Strong organizational skills and attention to detail Ability to multitask and remain composed under pressure High level of reliability, accountability, and professionalism Interest in a long-term, career-oriented position

Preferred Qualifications:

Experience in a veterinary or medical office setting Familiarity with practice management software

Schedule:

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

About Our Practice:

We are a busy and continuously growing equine veterinary facility with 11 veterinarians on staff. Our practice is known for providing high-quality care and maintaining strong, long-term relationships with our clients. Located in Wisconsin's Lake Country area, our clinic offers access to a safe, welcoming community with abundant outdoor recreation, including parks, trails, and year-round activities.

What Sets This Role Apart:

Professional Environment:

Work alongside an experienced and respected veterinary team

Team Culture:

Supportive, collaborative, and respectful workplace

Stability & Growth:

Opportunity to build a long-term career within a growing practice

Meaningful Work:

Play a key role in supporting patient care and client relationships

Benefits:

Medical, Dental, and Vision Insurance HSA and FSA options 401(k) with company match Paid time off (vacation and sick leave) Holiday pay Quarterly bonus opportunities Short- and long-term disability insurance Life insurance Employee pet discounts Critical illness and accident coverage

Hiring Manager:

Tricia Kasten:

tkasten@wiequine.com

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person