Veterinary Discharge and Pharmacy Technician

About Us Mosaic Animal Emergency is not just another emergency hospital; we are Vet Med 2.0. Founded by three local ER veterinarians, our 16,000 sq ft facility was meticulously designed with both our staff and our patients in mind. Our expansive treatment area boasts a soothing aesthetic, comfortable patient enclosures and cutting-edge technology to provide the best possible care. We are proud to be the first (and only!) fear-free emergency veterinary hospital in New Mexico and one of just three in the entire country. At Mosaic, we invest in out-of-the-box methods and tools that help our team members provide the highest level of care to the pets in our community. We offer payment plans to our clients, not just credit cards, and have taken steps at all levels to ensure that the humans in our community can afford the care their pets deserve. We are committed to offering a work environment where employees feel safe to be who they are, safe to communicate what they need, and where their opinions matter. Our leadership philosophy centers around transparent decision-making where every action is guided by integrity and a commitment to open communication. Working in an emergency hospital is one of the hardest and most rewarding paths you can take in veterinary medicine. We understand your struggles in veterinary medicine because they are our struggles too. At Mosaic Animal, our goal is to transform your experience of working in veterinary medicine through our experience. Job Summary The Discharge and Pharmacy Technician is responsible for facilitating a seamless, efficient, and comprehensive departure process for all outpatient veterinary clients. This role acts as a critical link between the hospital and the client, ensuring that medication orders are accurately filled, patient belongings are tracked, and at-home care instructions are thoroughly understood. Additionally, this position supports the pharmacy department through inventory maintenance and controlled substance verification, directly impacting both patient care quality and overall hospital workflow efficiency. Key Responsibilities Client Communication and Discharge Coordination

Client Education :

Meet with clients to review detailed discharge instructions, ensure a comprehensive understanding of prescribed treatments, care plans, and ensure families understand how and what to monitor at home.

Medication Counseling :

Explain the purpose, dosing schedule, administration techniques, and potential side effects of all take-home medications; patiently address client questions and give demonstrations on how to administer medications when needed.

Workflow Optimization :

Coordinate closely with Client Experience Representatives (CERs), Veterinary Technicians and Emergency DVMs to ensure clients are transitioned smoothly to the discharge area and can leave the hospital in a timely manner once checked out. Monitor which patients are going home, when, and help minimize client wait times.

Patient Belongings Management :

Track, organize, and monitor patient belongings (e.g., blankets, toys, leashes, specialized food) for both inpatient and outpatient cases, ensuring all items are returned to the correct owner upon discharge. Pharmacy & Medication Management

Prescription Dispensing :

Accurately compound, measure, label, and fill all take-home medications as prescribed by the attending veterinarian.

Controlled Substance Verification :

Serve as the designated witness to perform mandatory "second checks" on controlled substance logs and medications to ensure strict regulatory compliance.

Inventory Maintenance :

Utilize hospital downtime to help restock pharmacy shelves and organize inventory under the coordination of the Inventory Manager. Qualifications Education and Experience

Experience :

Minimum 1 years experience working in a veterinary hospital setting. Experience in an emergency or high-volume urgent care environment is preferred. Technical Skills

• Proficient in veterinary pharmacology, including understanding drug classifications, common dosages, and administration routes.
• High level attention to detail
• Familiarity with Instinct and digital medical records system workflows. Core Competencies

Communication :

Exceptional verbal communication skills; ability to translate complex medical terminology into clear, comprehensive instructions for anxious or stressed pet owners.

• Attention to

Detail :

Meticulous accuracy in filling prescriptions, tracking personal items, and executing SOPs.

Time Management :

Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced emergency environment to minimize client wait times.

Collaboration :

A proactive team player who steps in to assist when needed. Join us in making a difference by supporting the health and well-being of animals through compassionate care and expert pharmacy services. We are committed to fostering a lively work environment where your skills grow alongside your passion for animals!

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Continuing education credits Employee discount Health insurance Paid time off Uniform allowance

Work Location:

In person