Incident Manager

Incident Manager at Motion Recruitment Incident Manager at Motion Recruitment in Mayo, Maryland Posted in 1 day ago.

Type:

full-time

Job Description:

Our client, Collins Aerospace, is hiring an Incident Manager to join their team in Annapolis, MD!

• This is a 1-year W2 contract with benefits
• | •MID (overnight) SHIFT 11pm-7:30am EST•As the Incident Manager , you will support a Tier 2 Network Operations Center (NOC), monitoring and resolving network and system incidents within a 24/7 operational environment .

This role is critical in ensuring high availability across IP networks, messaging systems, and air-to-ground communication platforms while delivering timely incident resolution and excellent customer support.

Responsibilities:

Monitor network management systems and respond to incidents in real time Troubleshoot and resolve network, system, and application issues Escalate complex incidents and collaborate with senior team members Track and document incidents accurately within ITSM tools Support high-availability IP networks, messaging systems, and communication platforms Manage multiple incidents simultaneously , prioritizing effectively in a fast-paced environment

Desired Skills:

Network+ Certification (required) This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience Knowledge of TCP/IP networking and

ITIL/ITSM

practices Experience troubleshooting Cisco devices Familiarity with routing protocols such as BGP and

HSRP CCNA

Certification (preferred) Experience with ServiceNow, Remedy, Netcool, or Office 365 (preferred) Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.