Incident Manager

Incident Manager at Hallmark Global Solutions Ltd Incident Manager at Hallmark Global Solutions Ltd in Thornton, Pennsylvania Posted in 1 day ago.

Type:

full-time

Job Description:

Onsite Opening :

:

Incident Manager Location :

: Bishop's Gate NJ, CTC or West Chester PA (Day one onsite)

Duration :

: Contract Summary We are seeking an experienced Incident Manager to lead enterprise?wide, high?severity incident response across complex distributed platforms. The role focuses on rapid incident resolution, reliability engineering, automation, and intelligent alerting, with strong executive communication. Must?

Have Skills Enterprise Incident Management (P1/P2 incidents) SRE / Operations Engineering experience Reliability architecture & production support Hands?on with ELK, Grafana, AppDynamics, COP Creating & auto?executing queries/scripts for real?time issues Executive?level communication during outages Preferred Skills Automation of alerts and incident workflows Observability, anomaly detection, and metric deviation analysis Attaching live logs/metrics/traces to incidents ITIL Incident/Problem/Change Management exposure Key Responsibilities Lead and coordinate high?severity incidents and outages Drive RCA and systemic problem resolution Automate monitoring and alert intelligence Reduce manual effort for Incident and Alert teams Communicate impact, status, and resolution to stakeholders