Information Technology Support Specialist

Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana. Information Technology Support Specialist

NOT A REMOTE POSITION

Annual Salary:

$46,259.20

Status:

Full-Time Shift:

Monday -

Friday Location:

La Plata, MD Requirements of Position:

Demonstrate the ability to identify, troubleshoot & resolve problems, make timely decisions Demonstrate sound time management and dependability Ability to perform multiple tasks at once and to work independently Adapt to change; ability to be flexible with duties and hours Ability to convey a professional attitude that promotes leadership, teamwork, and promotes a healthy work environment

Duties of Position:

Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers' various on-premises and cloud-based systems, as well as third-party applications and services Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites' Learning and understanding Spring Dell Center's operations and systems across all departments to ensure positive workflow Effective Documentation of IT processes and procedures Receiving and deploying ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, WiFi adapters, etc.) and inventory Collaborate troubleshooting of all sites' internet & cable TV services and communication with those vendors Assist in the maintenance and administration of Spring Dells PBX phone database system and communication with the vendors Responsible for monitoring, maintaining, and troubleshooting Spring Dell's IT hardware Administration of Microsoft 365 Applications and Admin portal Configure hardware and software to work on Spring Dell Centers Networks Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up of office spaces for meetings and webinars Instruct new hire orientation training modules for IT training Business Responsibilities Ensure quality control; look for ways to improve and promote quality Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director Initiate and implement goal planning as part of the SDC strategic planning process Assure availability to make presentations to the Board of Directors as requested Attend conferences, workshops, and computer-related training Policy and Procedures Comply with Agency Policies and Procedures. Support the Agency's Mission, Goals and Values. Ensure new employees are familiar with the Agency's Computer Operating Policies General Maintain Accountability to the Systems Administrator Acquire and maintain all required certifications, as needed. Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required. Exhibit active involvement on a minimum of one outside agency committee Provide instruction for at least one agency mandated training and/or join one or more agency committees. Participate in agency functions and fundraisers, encouraging involvement from all staff. Perform duties and responsibilities as required within the scope of the position.

Qualifications:

High School Diploma or GED An A+ Certification or equivalent experience Perform physical activities such as: lifting, pushing and pulling Clean Driving Record with 2 years driving experience Demonstrate sound time management and dependability Excellent communication skills (written and verbal) Proficient in

Microsoft Office Applications Advanced Computer Skills Benefits and Perks:

Paid Training Paid Holidays Health Insurance 403b Retirement Plan Tuition Reimbursement Free $10,000 Life Insurance/Accidental Death and Dismemberment Direct Deposit Annual Leave Sick Leave Military Leave Jury Duty Leave Bereavement Leave