Infrastructure Administrative Assistant

Infrastructure Administrative Assistant Bayview Asset Management - 3.4 Coral Gables, FL Job Details Full-time 1 hour ago Qualifications Jira Project team coordination Performance dashboard reports CAPM Project reporting ITIL Foundation Financial forecasting Dashboard development Computer science ITIL Certification Cloud infrastructure Computer Science Operations management Variance analysis Presentation software Associate's degree in computer science IT asset management 5 years IT service management Bachelor's degree in business Data reporting Information Systems Mid-level Improving operational efficiency Invoice processing Administrative experience Budget forecasting IT infrastructure Schedule management Managing budgets in a finance role

Full Job Description Overview:

ABOUT US

Founded in 1993, Bayview Asset Management is an investment management firm focused on investments in mortgage and consumer credit, including whole loans, asset-backed securities, mortgage servicing rights, and other credit-related assets.

POSITION SUMMARY

The Infrastructure Administrative Assistant is responsible for supporting and coordinating enterprise infrastructure operations and initiatives, with a strong emphasis on contract and vendor management, budget tracking and forecasting, cross-team coordination, and oversight of an India-based offshore team. This role ensures day-to-day infrastructure activities are planned, executed, and reported effectively, while maintaining service quality, cost control, and alignment to IT standards and security requirements. This position partners closely with Infrastructure Engineering, Support, Security, Governance, Finance/Procurement, and business stakeholders to deliver reliable infrastructure services and continuous operational improvement.

RESPONSIBILITES

Vendor & Contract Administration Track contracts, renewals, and documentation across infrastructure vendors (hardware, software, telecom, cloud, managed services). Coordinate with Procurement, Legal, and vendors on renewals, onboarding, and updates. Maintain contract repository and monitor vendor deliverables; escalate issues as needed. Financial & Budget Support Track infrastructure spend (Opex/Capex) and support budgeting, forecasting, and variance reporting. Assist with invoice validation and coordinate with Finance on reporting and cost allocations. Operations Coordination & Reporting Coordinate activities across infrastructure teams to align priorities and timelines. Support planning routines, status tracking, and risk/issue logging. Prepare and maintain dashboards, reports, and documentation. Team & Offshore Coordination Support task tracking, scheduling, and workload coordination for offshore teams. Maintain runbooks, handoffs, and coverage schedules; monitor completion and escalate issues. Infrastructure Support Activities Assist with incident, change, and maintenance coordination. Maintain asset records, lifecycle tracking, and audit documentation.

QUALIFICATIONS

Highschool / Associate / Bachelor's degree in Information Systems, Business, Computer Science, or related field preferred. 5+ years of experience in IT infrastructure operations, coordination, or service management roles.

SKILLS:

Strong organizational and planning skills; able to manage multiple priorities and deadlines. Excellent stakeholder communication and coordination across technical and non-technical audiences. Strong vendor management, negotiation support, and service-level performance tracking. Financial discipline with attention to detail for spend tracking, forecasting, and variance management. Ability to create executive-ready dashboards, KPIs, and status reporting. Process-oriented mindset with continuous improvement focus. Comfortable operating in a regulated, security-conscious environment. Demonstrated experience managing vendor contracts, renewals, and SLA performance. Strong experience with budget tracking, forecasting, and invoice validation in an IT environment. Experience coordinating offshore teams (India) and managing cross-time-zone execution. Working knowledge of enterprise infrastructure domains (network, compute, storage, endpoint, cloud) and ITIL practices (incident/change/problem). Proficiency with reporting and planning tools (Excel, PowerPoint, ServiceNow/Jira or similar ticketing/project tools). Certifications, Licenses, and/or Specialized Training Preferred (not required): ITIL Foundation

PMP / CAPM

(or equivalent project management certification) ServiceNow fundamentals or equivalent ITSM platform training EEOC Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.