Inside Sales Representative Diesel Truck Parts

Inside Sales Representative - Diesel Truck Parts Industrial Injection Diesel - 3.4 South Salt Lake, UT Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Inventory management systems Customer records maintenance Spanish Managing customer accounts Email customer support Customer returns handling Safety protocol adherence Account maintenance Sales transaction processing Phone communication Computer literacy Customer order taking Sales order data entry Personal protective equipment (PPE) adherence Records management Sales quoting Automotive parts sales Sales management systems proficiency Vendor communication Collaboration with manufacturing teams Warranty issues management Customer support CRM system proficiency Productivity software Order issue resolution POS systems Solution selling approach Communication skills Sales follow-up Email support Full Job Description Industrial Injection is looking for a motivated Inside Sales Representative - Diesel Truck Parts to join our light-duty sales team. This position helps customers with diesel truck parts, performance products, fuel system components, turbochargers, injectors, pumps, and related products. This is a good opportunity for someone who enjoys helping customers, learning technical products, solving problems, and working in a fast-paced sales environment. Prior diesel, automotive, parts, or inside sales experience is helpful, but we are also open to a strong customer service or sales candidate who is willing to learn the diesel performance industry. Industrial Injection was founded in 1985 and is a family-owned company that manufactures and supplies industry-leading diesel parts, including turbochargers, injectors, injection pumps, and related products. What You'll Do Assist customers by phone, email, online inquiry, and front-counter interaction. Help customers find the right diesel truck parts, performance products, fuel system components, turbochargers, injectors, pumps, and related products. Ask questions to understand customer needs and recommend appropriate product solutions. Prepare quotes, process orders, and follow up with customers on pricing, availability, shipping, and order status. Maintain accurate notes, quotes, orders, sales activity, and follow-up records. Learn and maintain knowledge of current vendor lines, product offerings, and company sales processes. Help resolve customer questions or concerns in a professional and timely manner. Follow company policies related to returns, warranties, core credits, and customer account handling. Support front-counter customers, phone coverage, and general department needs. Work with sales, warehouse, production, shipping, and management teams to support customer needs. What We're Looking For Strong customer service, phone, and communication skills. Ability to work professionally with customers, coworkers, vendors, and managers. Interest in diesel trucks, automotive parts, performance parts, or mechanical products. Ability to learn technical product information and explain it clearly to customers. Strong follow-up, organization, and attention to detail. Ability to enter orders, quotes, notes, and customer information accurately. Comfortable using computers, email, internet searches, order systems, and Microsoft Office programs. Ability to manage multiple customer requests at the same time. Dependable attendance and punctuality. Professional attitude, strong work ethic, and willingness to learn. Helpful Experience The following experience is helpful, but not required: Inside sales, counter sales, phone sales, or customer service experience. Automotive, diesel, truck, powersports, equipment, or performance parts experience. Experience looking up parts, pricing, inventory, availability, or product information. Experience entering customer orders, quotes, invoices, tickets, or account notes. Experience with returns, warranties, credits, or customer issue resolution. Experience using CRM, ERP, POS, inventory, or order entry systems. Spanish language ability is helpful but not required. Work Environment This position works primarily in an office, sales counter, and parts/service environment. The role requires regular use of a computer, phone, keyboard, and office equipment. The employee may also spend time at a sales counter, parts area, warehouse, or shop environment as needed. The position may require sitting, standing, walking, reaching, bending, and occasionally lifting or moving parts or materials. Employees must follow all safety procedures and wear required PPE when entering shop, warehouse, production, or other designated work areas. Why Work With Us Industrial Injection has been helping customers keep diesel vehicles and equipment running since 1985. We are a family-based company built on trust, product knowledge, reliable service, and doing things the right way. This role is a strong opportunity for someone who enjoys customer service, sales, technical products, and the diesel truck industry. You will work with a team that values reliability, accountability, product knowledge, customer support, and quality work. Equal Employment Opportunity Industrial Injection is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable law. Industrial Injection participates in E-Verify.