Inside Sales/Customer Service Representative

The Inside Sales/Customer Service Representative is responsible for helping customers with supplies orders, contacting stale accounts, finding out what customers want and need, setting up appointments as necessary, attending events as requested. Communicating well with departmental team to reach set sales goals is essential.

SUPERVISOR SKILL

This position has no supervisory responsibilities.

JOB OBJECTIVES

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Call prospective customers and establish customer needs and create a customer-supplier relationship.
• Call stale customers with a past relationship to earn business back.
• Process customer orders/changes/returns according to established department policies and procedures.
• Set up appointments for outside sales team.
• Provide timely feedback to the company regarding customer concerns, delivery issues, or service failures.
• Maintains a professional image when speaking to internal and external customers.
• Hours may vary due to meetings, networking, training, etc.

PERSONAL

• Manage time effectively through keeping priorities in order.
• Maintain general organizational skills through personal planning.
• Display high ethics, character, and commitment to the business.
• Display initiative in handling problems and making the business grow.
• Maintain a stable, positive daily personal disposition.
• On a monthly basis, proactively drive towards personal self-improvement.
• Accept responsibility for group behaviors and results.
• Recognize that change is a competitive edge and find the positive side to all change.
• Always follow the company policy procedures.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

• High School Diploma or GED required.
• Two to Three years B2B sales experience required.
• Computer skills required; Microsoft office and Excel preferred.
• Customer Service experience preferred.

PULSE TECHNOLOGY IS AN EQUAL OPPORTUNITY EMPLOYER

Pulse Technology provides equal employment opportunity to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state, or local laws.

COMPENSATION

$14.50-19.50 per hour, plus commission

Job Type:

Full-time Pay:

$15.00 - $19.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Vision insurance

Supplemental Pay:

Commission pay

Education:

High school or equivalent (Required)

Experience:

Sales:

1 year (Required) Ability to

Commute:

Merrillville, IN 46410 (Required)

Work Location:

In person Inside Sales/Customer Service Representative 3.7 3.7 out of 5 stars 3801 East Lincoln Highway, Merrillville, IN 46410 $15.00 - $19.50 an hour - Full-time Pulse Technology 14 reviews $15.00 - $19.50 an hour - Full-time The Inside Sales/Customer Service Representative is responsible for helping customers with supplies orders, contacting stale accounts, finding out what customers want and need, setting up appointments as necessary, attending events as requested. Communicating well with departmental team to reach set sales goals is essential.

SUPERVISOR SKILL

This position has no supervisory responsibilities.

JOB OBJECTIVES

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Call prospective customers and establish customer needs and create a customer-supplier relationship.
• Call stale customers with a past relationship to earn business back.
• Process customer orders/changes/returns according to established department policies and procedures.
• Set up appointments for outside sales team.
• Provide timely feedback to the company regarding customer concerns, delivery issues, or service failures.
• Maintains a professional image when speaking to internal and external customers.
• Hours may vary due to meetings, networking, training, etc.

PERSONAL

• Manage time effectively through keeping priorities in order.
• Maintain general organizational skills through personal planning.
• Display high ethics, character, and commitment to the business.
• Display initiative in handling problems and making the business grow.
• Maintain a stable, positive daily personal disposition.
• On a monthly basis, proactively drive towards personal self-improvement.
• Accept responsibility for group behaviors and results.
• Recognize that change is a competitive edge and find the positive side to all change.
• Always follow the company policy procedures.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

• High School Diploma or GED required.
• Two to Three years B2B sales experience required.
• Computer skills required; Microsoft office and Excel preferred.
• Customer Service experience preferred.

PULSE TECHNOLOGY IS AN EQUAL OPPORTUNITY EMPLOYER

Pulse Technology provides equal employment opportunity to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state, or local laws.

COMPENSATION

$14.50-19.50 per hour, plus commission

Job Type:

Full-time Pay:

$15.00 - $19.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Vision insurance

Supplemental Pay:

Commission pay

Education:

High school or equivalent (Required)

Experience:

Sales:

1 year (Required) Ability to

Commute:

Merrillville, IN 46410 (Required)

Work Location:

In person