Inside Technical Service & Parts Specialist - HVAC

Bring Your HVAC Field Experience Inside Are you an experienced HVAC technician who enjoys troubleshooting, solving technical problems, and helping customers—but you're ready to get out of the attics, crawlspaces, mechanical rooms, rooftops, and on-call rotation? Cold Point Corporation is looking for a Technical Service & Parts Specialist to join our team in our clean, modern, state-of-the-art facility in Rome, NY. Cold Point has a reputation as the Gold Standard in building some of the very best HVAC (Heating and A/C) equipment on the market today. Imagine yourself working for a successful and fast-growing company in a brand-new facility that is calm, clean, and organized. Imagine working for leaders who care deeply for you and your happiness in and out of the workplace. Imagine working in a place where you are respected, challenged, and have a stable career path with advancement opportunities. Imagine working with other team members who bring positive energy to work virtually every day. Why This Role May Be a Great Fit In this role, you will use your HVAC knowledge every day to help customers, contractors, and internal teams troubleshoot Cold Point air conditioning and heat pump systems. Instead of driving from jobsite to jobsite, you will work from our facility as a key technical resource for customers who need expert guidance. You will help diagnose equipment issues, identify replacement parts, support warranty questions, and communicate solutions clearly and professionally. This position is ideal for someone who has been the "go-to" person in the field and is ready for a cleaner, more predictable, and more stable career path. What You'll Do The Technical Service & Parts Specialist is the primary point of contact for customers seeking expert support for Cold Point Corporation manufactured air conditioning and heat pump systems. This role is a critical blend of technical troubleshooting, component sales, and customer service. The specialist ensures optimal system performance and customer satisfaction through prompt service, clear communication, and in-depth product knowledge. Key Responsibilities Provide expert technical support and troubleshooting for Cold Point air conditioning and heat pump systems via phone, email, or online platforms. Accurately diagnose system issues and recommend appropriate solutions or replacement parts. • Assist customers in identifying, ordering, and purchasing replacement components and accessories. Maintain detailed records of service requests, customer interactions, and parts sales. Collaborate with engineering and production teams to stay up to date on new products, system changes, and technical bulletins. Ensure timely and professional follow-up to all inquiries and support requests. Promote customer satisfaction by delivering clear, courteous, and solution-oriented communication. Support warranty claims and return processes by verifying eligibility and coordinating with internal departments. Qualifications Technical background in HVAC, refrigeration, or a related field; associate degree or equivalent experience preferred. Strong diagnostic and problem-solving skills in mechanical and electrical systems. Excellent verbal and written communication skills. Experience with Microsoft excel, word, etc.. Customer service experience, particularly in a technical or manufacturing environment, is highly desirable. Who YOU Are You prefer working on-site with your team in a collaborative environment. You love using new technology to increase efficiency. You don't "watch the clock" because you truly love what you do. You have a history of success working independently and thrive on exceeding expectations. You have often been the "Go-To" person at previous jobs. Cold Point Corp is an equal opportunity employer that values highly skilled candidates from all walks of life. Benefits 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Pay:

$59,000.00 - $63,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person