Intake Coordinator

Intake Coordinator & Administrative Specialist TLC Wellness, The Lincoln Center for Family and Youth About the Role TLC Wellness, part of The Lincoln Center for Family and Youth, is seeking an organized, responsive, and systems-oriented Intake Coordinator to serve as the first point of contact for individuals and families seeking care. This role is central to ensuring a smooth, supportive, and efficient intake experience, while also assisting with administrative operations and billing support. It is an ideal opportunity for someone who enjoys both working directly with people and building the systems that support a growing organization. As part of a rapidly expanding team, this role offers the opportunity to create, refine, and own intake processes that directly impact access to care and organizational growth. What You'll Do Client Intake & Scheduling Respond to all new client inquiries within 24 hours Guide individuals and families through the intake process with clarity and support Schedule intakes and match clients with appropriate clinicians Systems Building & Process Development Build, refine, and manage intake workflows and tracking systems Identify gaps in current processes and implement improvements Help create scalable systems to support continued growth Coordination & Referral Management Serve as a key point of contact for referral sources and community partners Track referral sources and support follow-up and outreach efforts Collaborate with leadership on marketing and referral pipeline growth Administrative & Operational Support Support day-to-day office operations and scheduling coordination Help maintain organization across systems, communication, and documentation Monitor clinician availability and support efficient scheduling flow Billing Support (OCY Services) Assist with billing-related tasks specific to OCY services Ensure documentation is complete and supports billing requirements Coordinate with billing supports to resolve outstanding items What We're Looking For Strong organizational and communication skills Ability to manage multiple priorities in a fast-paced, growing environment Comfort with systems, scheduling platforms, and administrative workflows Experience in healthcare, behavioral health, or administrative roles preferred A proactive, solution-oriented mindset Someone who enjoys building and improving systems—not just maintaining them Why Join TLC Wellness & The Lincoln Center for Family and Youth Be part of a mission-driven, growing organization expanding access to care Opportunity to help build and shape systems from the ground up Collaborative team environment with strong leadership support Meaningful work connecting individuals and families to care Clear opportunity for growth and role development over time Growth Opportunity This role is designed with growth in mind and may evolve into: Intake Manager Operations Coordinator Practice Management or Program Support roles