Investigations specialist

Investigations specialist 4.4 4.4 out of 5 stars Pensacola, FL Contract ATC 21 reviews

Contract Candidate Responsibilities:

Answering phones and maintain phone log Enters complaint, case, and assessment information in web-based documentation system Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings Imputing data into RTC Data Base Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe) Investigates and resolves long-term care facility residents' complaints Identifies significant individual and systemic problems affecting residents Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment Conduct facility on-site assessments Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Experience Required:

1 year of professional office experience Strong data entry and typing skills Attention to detail Knowledge of the rules governing Ombudsman investigations and assessments Ability to collect and analyze evidence Knowledge of basic investigative techniques, including writing accurate investigative reports Good organizational skills