IT Consultant VI, Solutions - Epic Compass Rose, Care Companion, Campaigns, Cheers

Job Summary:

The consultants will lead work in specific areas of the continuum technology space that leverage different modules of epic. Will be responsible for partnering with operational teams across the enterprise to align on goals and support the development of roadmaps. Will support/lead discovery, solution development, and iteration of features and functionality to be deployed. Design and technology consulting in specific products in the continuum portfolio - which will include technical research and analysis, project management, running proof of concepts, and a systems view of epic and other technologies to inform roadmaps and solution development. The continuum technology product team sits in Clinical Care and Patient Engagement technologies.

Priorities in this area include:

reducing readmissions, seamless transitions between sites of care, launching infrastructure for care in the home, and optimizing care management/care orchestration. In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional responsibilities also include leading complex solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

Essential Responsibilities:

Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. Leads teams of IT Consultants in the mapping of current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Leads the evaluation of third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Qualifications:

Knowledge, Skills and Abilities:

(Core) Ambiguity/Uncertainty Management Attention to

Detail Business Knowledge Communication Critical Thinking Cross-Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Learning Agility Organizational Savvy Problem Solving Short- and Long-term Learning & Recall Teamwork Topic-Specific Communication Knowledge, Skills and Abilities:

(Functional)

Application Design, Architecture Information Architecture Software Development Life Cycle System Testing System and Technology Integration Analytical Skills Business Case Development Business Planning Business Process Improvement Client Focus Crisis Incident Management Debugging and Troubleshooting Demonstrating Personal Flexibility Getting Work Done Through Others Innovative Mindset Maintain Files and Records Managing Diverse Relationships Mentoring and Coaching Model Development Negotiation Organizational Skills Prioritization Process Validation Project Management Relationship Building Requirements Elicitation & Analysis Technical Documentation Vendor Management Minimum Qualifications:

Minimum three (3) years experience in software or system testing across multiple IT environments. Minimum two (2) years software or application development experience. Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

Five (5) years experience in large scale software implementations Three (3) years experience in the development of imaging solutions and the maintenance of imaging repositories. Familiarity with epic - especially modules related to compass rose, care companion, campaigns and cheers Familiarity with care management/case management/longitudinal care management or the post acute space Project management and general consulting skills (analysis, connecting dots, technical research and synthesis) Proven program delivery Proven ability to lead strategy and alignment conversations with operational partners