IT Help Desk Intern

Back to jobs IT Help Desk Intern St. Louis, MO Apply Build Your Career. Build Your Legacy. At Western Specialty Contractors, You're an Owner. For more than 110 years , Western Specialty Contractors has been building more than projects—we've been building people, careers, and communities. Founded in St. Louis and proudly employee‑owned through our ESOP , we are the nation's largest specialty contractor, restoring and protecting building envelopes through expertise in facades, concrete, roofing, and waterproofing. Why Western? As an employee-owned company , you're not just working for Western—you're working with Western. Every team member has a stake in our success. That ownership mindset fuels a culture where people look out for each other, take pride in their work, and know their contributions truly matter. Grow With Us With 30+ branches nationwide , Western offers opportunities to build a career that grows with you. From hands-on field experience to specialized training and leadership development, we invest in your future at every stage. About the

Role:

We are seeking an IT Intern to provide hands-on support to our IT team. This role is ideal for a student wanting to gain real-world experience in IT support, documentation, and troubleshooting. The intern will assist with day-to-day support tasks, serve as a first point of contact for IT support issues, and help with document processes and solutions. This is an in-person position , working directly with end users and the IT team. Key Responsibilities Answer incoming IT support calls and assist users with technical issues Provide technical support to staff via phone, email, or in-person Create and update IT documentation, including how‑to guides and standard operating procedures Assist with onboarding and offboarding tasks (equipment setup, account access, etc.) Log, track, and update support tickets in the IT ticketing system Collaborate with IT staff on special projects and initiatives Qualifications Currently enrolled in degree related to Information Technology Ability to work independently and as part of a team Basic understanding of computer hardware, Windows operating systems, and common business applications Ability to follow instructions, document work clearly, and manage multiple tasks Strong problem-solving skills and attention to detail Strong communication and customer service skills Preferred Skills Experience with Microsoft 365, Azure cloud platform, and basic scripting Basic scripting knowledge (PowerShell, batch scripts, or similar) Experience in creating technical documentation or knowledge base articles Interest in pursuing a career in IT support What You'll Gain Real-world IT experience in a professional setting Mentorship from experienced IT professionals Opportunity to contribute to meaningful projects Compensation for this role is determined using a variety of factors, including experience, skills, internal equity, market benchmarks, and the cost of labor in the different geographic locations where we operate. In addition to base pay, this position may also be eligible for: Beneficial ownership in the Company through Western's Employee Stock Ownership Plan (ESOP). Participation in the Company's annual performance-based bonus program. A comprehensive benefits package, which includes health, dental, and vision coverage, a 401(k) plan with company match, paid time off, maternity leave, and additional benefits designed to support employees and their families. US Pay Range $25 - $25 USD Western Specialty Contractors does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. To view Western Specialty Contractors' SMS Terms of Service, click here . To view Western Specialty Contractors' SMS Privacy Statement, click here . Create a Job Alert Interested in building your career at Western Specialty Contractors? Get future opportunities sent straight to your email. Create alert Apply for this job

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