IT Operations Administrator

What You Bring We're looking for a well-rounded IT professional who combines technical depth with strong communication and ownership: 5+ years of experience in IT systems or services administration (or equivalent combination of education and certifications)
Experience supporting manufacturing or multi-site environments
Strong troubleshooting skills across endpoints, networks, and collaboration tools
Hands-on experience with Microsoft 365 (including Teams)
Understanding of user access management, device lifecycle management, and security best practices
Ability to work effectively with vendors and managed service providers
Strong organizational skills and a process-improvement mindset
Willingness to support occasional after-hours work and limited travel (~10% domestic/international) Why This Role Matters The IT Operations Administrator plays a critical, hands-on role in ensuring the reliable day-to-day execution of IT services at our Winn, Michigan location, while also partnering with IT teams and initiatives spanning 65 locations across 8 countries. This role is ideal for an IT professional who enjoys being close to the business, solving real operational problems, and contributing to a global manufacturing environment where uptime, security, and responsiveness truly matter.
You will be part of a dynamic, collaborative IT team supporting end users, operational technologies, and modern collaboration platforms, while helping drive continuous improvement and digital transformation across Alamo Group. What You will Do As an IT Operations Administrator, you will be responsible for both local execution and global collaboration, including: Own day-to-day IT operations for assigned sites, ensuring reliability, security, and performance of systems and services
Provide high-quality end-user support for hardware, software, network, and collaboration tools, including ticket resolution and peer escalation
Administer Microsoft 365 and Teams, enabling seamless communication and collaboration
Manage user access and device lifecycles, including onboarding, changes, and terminations
Support network, infrastructure, and operational technology, working with internal teams and third-party providers on items such as: Network and datacenter infrastructure
Printers, mobile devices, and shop-floor systems
CAD systems, lasers, press brakes, and shipping systems Coordinate with vendors and service providers, including procurement, renewals, escalations, and invoice review
Maintain and improve documentation and processes, identifying opportunities to enhance operational efficiency
Partner with cybersecurity teams to support endpoint security, access controls, audits, and compliance activities
Contribute to IT projects and strategic initiatives, including upgrades, site rollouts, and capital planning
Provide multi-site and after-hours support when required to ensure business-critical system availability