IT Specialist

Position Description:

Provides software and network support, using system analysis techniques, training and troubleshooting in a networked microcomputer environment. Provides support on a wide range of applications including Microsoft products.

Tasks Of The Position:

Apply system analysis techniques to design hardware and/or software specifications. Implementation and support of new hardware and software. Document networked hardware and software environment. Ability to autonomously decide corrective actions regarding programs, hardware, etc. which will have a direct impact on production. Write training manuals. Troubleshoot hardware issues with desktop pc's, servers, printers, etc. Troubleshoot software issues with Windows applications. Develop processes and procedures to support continuous improvement initiatives and/or new business. Manage servers and backups Work with vendor or other support for Cisco/network related issues and application support Answer incoming calls regarding IT issues. Responsible for standardizing desktop environment within the MAI Companies (GLA, GSA, IA). Document all work in Help Desk system Participation of on-call rotation during non-work hours including holidays and weekends. Participate in activities to include 5S, Kaizen, Quick Hits, Six Sigma, and other related continuous improvement events. Other duties as assigned.

Knowledge/Skills/Abilities:

Operations experience in a production environment Ability to communicate technical concepts to technical and non-technical audiences Solid writing skills Ability to manage multiple concurrent projects Analytical and problem-solving skills Demonstrated aptitude for learning new technologies Broad knowledge of data processing systems, concepts, and methodologies Tasks that require continuous reaching, kneeling, grasping, twisting, bending, leaning and extension of upper body. Perform job requirements of a Production Associate as needed. Qualifications (Education/Training) : Associates' degree in Computer Science from an accredited college or university with 1-3 years' experience; or equivalent education/experience in the computer science field.

Job Type:

Full-time Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Application Question(s): Do you currently or will you in the future require work sponsorship? Ability to

Relocate:

Talladega, AL 35160: Relocate before starting work (Required)

Work Location:

In person