IT Support Specialist

•Email valerie.montoya@rht(.com) for consideration• We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments.

Key Responsibilities:

Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issuesDeliver professional and empathetic customer support via phone, email, chat, and in-person interactionsSupport and maintain Windows 11 and Microsoft 365 (O365) user environmentsAssist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processesReview and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolutionExecute and support Windows Update deployments within WSUS and Intune-managed environmentsUtilize basic scripting skills, including PowerShell, to support automation and administrative tasksAssist with endpoint provisioning, configuration, imaging, and device lifecycle management