IT Support Specialist

Position Purpose:

This position exists to provide technical support, maintenance, installation, and operational assistance for computer systems, software, and related technology used by faculty, staff, and students at Minnesota State University Moorhead. The position serves as a second level support role, resolving escalated technical issues, supporting campus technology environments, and assisting in the planning, deployment, and maintenance of IT services.

Responsibilities:

Responsibility #1: Provide technical support and troubleshooting Provide second?level technical support for computer hardware, operating systems, and software applications. Resolve issues escalated from the IT Helpdesk, working directly with faculty, staff, and students to diagnose and resolve problems. Provide clear communication to end users regarding issue status and resolution. Responsibility #2: System, device, and software support Install, configure, maintain, and support computers, peripherals, and related technology. Assist with system imaging, software deployment, updates, and upgrades. Monitor and maintain supported systems to ensure reliability, security, and performance. Responsibility #3: Campus technology support and coordination Support specialized technology environments such as computer labs, classrooms, offices, or departmental systems as assigned. Coordinate with other IT teams when widespread or complex issues are identified. Assist with documentation, process improvement, and communication related to technology services. Responsibility #4: Vendor and inventory coordination Assist with researching, purchasing, tracking, and maintaining computer equipment and related technology. Serve as a point of contact with vendors and service providers for technology issues, repairs, and warranties. Support inventory control, record keeping, and asset management activities. Responsibility #5: Ongoing professional development and other duties Pursue ongoing professional and technical development to remain current with supported technologies. Perform other duties as assigned to support the mission and effective operation of the Information Technology department.

Salary Range:

$28.18 - $45.82 hourly. $58,840 - $95,672 annually.

Minimum Qualifications:

Two (2) years of professional experience providing technical support for computer hardware, operating systems, and software in an enterprise, educational, or comparable environment. A Master's degree may substitute for 18 months of experience; a Bachelor's degree may substitute for one year of experience; and an Associate's degree may substitute for six months of experience. Experience providing direct technical support to end users, including diagnosing and resolving hardware, operating system, and software issues Working knowledge of Windows and/or macOS operating systems and common end user software applications Ability to communicate technical information clearly and professionally to faculty, staff, and students with varying levels of technical knowledge Ability to work independently and collaboratively as part of a team in a customer service focused environment

Preferred Qualifications:

Experience providing second level technical support, including resolving issues escalated from a helpdesk or ticketing system Experience supporting technology in a higher education, K 12, or similarly complex organizational environment Experience installing, configuring, and maintaining desktop and laptop computers, peripherals, and related end user technology Familiarity with endpoint management tools, system imaging, software deployment, or patching processes Experience supporting classroom, lab, or shared computing environments Knowledge of basic information security practices related to end user computing Demonstrated ability to manage multiple priorities while maintaining a high level of customer service

Other Requirements:

The successful candidate must be able to lawfully accept employment in the United States by the day employment begins. The University regrets that we are unable to offer H1-B sponsorship at this time. A completed application will include a resume and cover letter. Work Shift (Hours / Days of work): Monday-Friday, 8:00 AM-4:30 PM. Telework (Yes/No):

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